Customer Service Office

MARTINA BALTAZAR ***** White Cap Ln Houston, TX **072 713-***-****

**************@*****.***

CAREER OBJECTIVE

Seeking a Receptionist position where my Office Administration and Customer Service skills can be used to assist an organization in better serving its customers

SUMMARY OF QUALIFICATIONS

Over 10 years’ experience in providing excellent Customer Services in a fast paced production oriented environment. Bi-lingual, write and speak fluent English and Spanish

Excellent computer skills using MS Word applications

WORK HISTORY

Magic Landscape & Design. Secretary July 15,2013- Aug 14,2016

Prepared Invoices weekly, Quick books Payroll, Wrote workorders to assure all work was done in a timely maner.

Answer Phone, assist customer with question or concerns they had. Took payments.

Send and respond to emails. Send proposals to customers.

Crown Dental, Houston, TX Receptionist Jul 19, 2010 - Apr 27, 2013

Welcomed patients and visitors to the dental office by greeting patients and visitors in person and on the telephone

Prepared necessary paperwork, collects necessary payment, and notifies appropriate person of patient’s arrival

Answered inquiries or refers questions to other staff members. Endeavors to Kept patients on schedule by reminding provider of service delays

Assisted ill or distraught patients as necessary

Telephoned taxis or family members, where necessary, for transportation

Scheduled future appointments

PLS Check Casher, Houston, TX CSR Dec 10, 2008 - Jun 10, 2010

Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier’s checks, cash orders, traveler’s checks, money advances, and funds transfers

Cashed and checked deposits, processed loan expenses, opened new accounts

Performed excellent cash management

Provided excellent customer service, balanced cash drawer and provided petty cash management

Reconciled cash at the end of shift

Bestpage & Cellular, Houston, TX Sales Jan 01, 2003 - Dec 31, 2007

Introduced and marketed a wide ranging cell phones via phone

Received over 100 calls, recognized for employee of the year for four years

Highlighted prices, services, quality and rate of call charges

Affixed ad posters and banners at crowded places

Made regular visits at Mobile shops and sold voucher

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