Robert Kloepping

***** *** **** • Harlan, IN ****3 • acv7yf@r.postjobfree.com • 812-***-****

Resource Manager

Skillful and dynamic professional with demonstrated capacity to provide comprehensive, executive-level leadership and training to organizations.

Key Qualifications

Proven track record of leading business-development efforts within time and budget requirements.

Adept at developing and maintaining processes to help in achieving organizational goals and objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

Both able and willing to travel extensively as dictated by changing organizational needs.

Proficient in the use of Windows operating systems, as well as Excel, Outlook, Publisher, and Word.

Professional Experience

United Methodist Church

SENIOR PASTOR, 2011 to Present

Provide supervisory leadership in all areas and administrate paid and volunteer staff. Promote the vision, values, and goals of the church. Foster a welcoming environment for members of the community. Oversee community relations, networking, and outreach, as well as organize and manage public and private events.

AT&T – Evansville, Indiana

QUALITY CHAMPION, 2007 to 2010

Led an eight-member team in researching and analyzing the root causes of customer dissatisfaction. Delivered reports and recommendations to management team and stakeholders focusing on potential solutions to customer dissatisfaction. Coordinated with Customer Experience Team manager in comparing data and implementing corrective actions based on monthly feedback from Customer Experience Team. Determined impacts of process improvements, new initiatives, and pilot programs. Collaborated with Training Department to improve the performance of personnel, as well as created materials to train representatives in areas affecting FCR scores. Supported Director in quality initiatives and shared best practices with other call centers.

Selected Contributions:

Partnered with Performance Excellence Team Manager to identify and engage teams in the bottom 10% with revised processes, solutions, goals, and incentives.

Coordinated with Customer Experience Team Manager to determine potential future opportunities for Team Managers.

Served as director of center-wide recognition and diversity and inclusion programs.

University of Southern Indiana / Ivy Tech Community College – Evansville, Indiana

ADJUNCT INSTRUCTOR, 2007 to 2008

Prepared and facilitated lesson plans and instruction to students in World and U.S. History courses.

Continued…

Robert Kloepping ••• Page 2

Advance Logistics (DHL Express) – Evansville, Indiana

INDEPENDENT CONTRACT MANAGER, 2005 to 2007

Ensured the timely delivery of goods by managing logistics including routing all drivers, as well as domestic and international freight. Executed functions related to human resources such as payroll and conflict resolution. Managed communications with customers and third-party vendors.

Swan Cleaners – Columbus, Ohio

STORE MANAGER, 1999 to 2005

Led daily operations including general accounting, directing personnel, and maintaining and securing the facility. Ensured compliance with store operating procedures. Maintained customer relations.

Changwon National University – Changwon, South Korea

DIRECTOR OF OPERATIONS, 1991 to 1999

Established a language education and multimedia center including all functions related to human resources. Supported Executive Director by troubleshooting logistics, orientation, security, immigration, lodging, scheduling, and interdepartmental issues. Edited English language newspaper and quarterly magazine, as well as coordinated theatre productions, dramatic festivals, and academic seminars.

Volunteer Experience

Navajo, Apache & Hopi Nations – Arizona & New Mexico

VOLUNTEER, 1985-1991

Provided substance abuse and related counseling to First Nations population

East Africa Project – Kenya & Tanzania

VOLUNTEER, 1985 Collaborated in the collection of demographic information.

Education & Training

Master’s Degree

ST. JOSEPH COLLEGE, Dunwoodie, New York

Master’s Degree, Magna cum Laude

PONTIFICIA UNIVERSITAS STUDIORUM A SANCTO THOMA AQUINATE IN URBE, Rome, Italy

Bachelor’s Degree

PONTIFICAL COLLEGE JOSEPHINUM, Worthington, Ohio

Professional Development

Management ● Administration ● Instruction ● Six Sigma Yellow Belt ● Excel ● Outlook ● Publisher ● Word

Languages

English: Fluent ● Korean: Intermediate ● Spanish: Elementary ● Italian: Elementary

acv7yf@r.postjobfree.com • 812-***-****

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