Customer Service Technical Support

GETA SMITH

**** ****** **** *****,

Houston, TX *7082.

**********@*****.***

Home (281/597-1938) Mobile (713/419-1046)

Texas Teaching Certification Pending Texas Teacher Alternative Certification (2016)

Bachelor’s Degree: Finance and Management University of Houston Victoria (2016)

Associates in Arts: Business Houston Community College (2013)

Diploma : Accounting Texas School of Business (2000)

PROFESSIONAL EXPERIENCE

The Answer Group - North Lauderdale, Florida 33068 (2005-2007)

Provider of superseded technical support and customer service to a vast array of large well established companies like AT&T, BestBuy/Geek squad, Gateway, Sprint, Comcast, Hughes Network and Motorola.

Technical Support Engineer/Customer Service Representative

*Internal processes encompassing the daily management of providing quality customer service in the form of technical support and at the same time ensuring that the client issue is resolved and satisfied.

*Managed clients billing details balances, explained clients bills processed credit card and check payments.

*Required to addressed and resolved issues that required immediate attention

* Independently responsible for troubleshooting approximately seventy five (75) clients per day. * Excellent verbal and written communication

*Accurate data entry and excellent telephone etiquette.

Metro One Telecommunications- Sunrise FL (2001-2005)

Provider of directory assistance to cellular customers of AT&T, Sprint, Nextel & Telecorp.

Telephone Operator/ Customer Service Representative

*Processed huge number of calls efficiently and accurately, paying attention to details and client’s request.

*Processed an average of seven hundred (700) calls per day for directory assistance, movie listings, horoscope, weather and directions.

Charles Brown Law Firm - Houston Texas (1999-2000)

Assistant Accountant (intern)

COMPUTER SKILLS

Operating systems –Advanced Level (working Knowledge)

Microsoft Office, Quick books, Access and Social media

Was awarded in December 2006 for most efficient CSR for taking the most calls for the year on behalf of the company.

Groups

University of Houston Victoria Honor Society (Gamma Beta Phi) GPA: 3.640

Society of leadership and Success

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