Human Resource Customer Service

Shamili Sur Appt No #****, ***, * Ave, SW Calgary, Alberta, Canada, T2P1A6 Phone: 403-***-**** Email: **********@*****.***

Objective:

Energetic Human Resource Professional with 7 years’ experience in Admin, Human Resource and Client Relationship Management, seeks a similar role to produce growth and success to the company

Professional Experience:

Axiom Estates Advisory Services Pvt. Ltd, (Sep’10 – April’16) Kolkata

Assistant Manager

Maintaining travel desk by arranging air tickets, domestic and international both, doing web check-in, tele check-in, seat blocking, arranging for car pickup - drop for guests & employees, arranging for International SIM Cards. Arranging Accommodation in Hotels / Guest House as per policy

Vendor management and vendor evaluation by checking of bills, passing of bills, negotiation of rates, processing payments, getting service on time, getting after sale service, receiving proper quotations & rating as per P.O.,

Supervision of services provided by facility management companies

Maintaining personal files of employees

Organizing various seminars, parties, conferences, meetings, Events

Monitoring / following-up with various sales locations for weekly / monthly reports. Compilation and analysis of various sales reports and drawing up a consolidated MIS

Extensive talking and co-ordination with various candidates for different positions, regular follow up with potential candidates for interviews, reference check and joining.

Customer Service, Public Relations, Individual Client Accounts & Maintenance,

Proving support and guidance in preparing new sales representatives by conducting orientation to sales process; providing resources and assistance; scheduling orientation drive-along with senior representatives.

Maintain harmonious relation with all Employees & to check and improve employee morale and motivation.

ERM Placement Services Pvt. Ltd (May’09 – Sep’10) Kolkata

Executive Sourcing (IT & Non IT)

Responsible for originating new business via cold calls, referrals, networking

Regular coordination and building relationship with different existing clients for new requirements and follow up service

Schedule initial interviews and follow up interviews for successful candidates. Performed phone screens and prequalification of potential candidates to determine technical and deliverability.

Education:

West Bengal University of Technology, MBA in Human Resource (2007-2009) Kolkata

Vidyasagar University, M.Sc (2004 – 2006) West Midnapur

Skills / Languages:

Microsoft Office Suite: Word, Excel, Power point, and web search

Fluent in English, Bengali and Hindi

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