Senior Systems Engineer

Michael D. Holland

**** **** *****

Lewisville, TX 75077

Cell: 214-***-****

Email: ************@*****.***

An accomplished IT engineer, skilled in designing, implementing, and administering Microsoft Windows, Exchange, and VMWare. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training. Has developed strong interpersonal abilities through having dealt with a diversity of professionals, clients, and staff members. Possesses the ability to work in self-managed or team environments.

TECHNICAL SKILLS

Server Operating Systems: Windows 2003/2008/2012

Active Directory: Windows 2003, 2008, and 2012

Virtualization Platforms: VMware 4.x and 5.x

Desktop Operating Systems: Windows XP, 7, 8 and 10

Email Applications: Exchange 2003, 2007, 2013, and Office 365

Microsoft IP Apps and Various Applications: Active Directory, DNS, WINS, SharePoint, Symantec Enterprise Vault, IIS, Veritas Backup Exec, WebSense, MS Office, WSUS

SAN: IBM V7k and V5k, Hitachi AMS 2500, Dell Compelent and Equlogiix

Hardware: HP Proliant, Dell Servers, IBM Servers, Barracuda Spam Firewall

PROFESSIONAL EXPERIENCE

Advocare 05/2016 - 07/2016

Senior Systems Engineer

My work responsibilities centered around Office 365, VMWare 4.1 and 5, SharePoint, AD, DNS, Print Servers, WSUS, and general server support.

Monitronics 04/2006 - 05/2016

Senior Systems Engineer

I worked on a team of 9 in the Systems Support department. As a team, we provide support to over 400 physical and virtual servers, and 1400 plus users. We work in a 24x7 alarm monitoring environment. My main responsibilities center around Exchange 2007 and 2013, Symantec Enterprise Vault, VMWare 4.1 and 5.x. SharePoint, AD, DNS, Print Servers, WSUS, and general server support.

Personal Highlights include:

Exchange 2003 to Exchange 2007 conversion

Exchange 2007 to 2013 Conversion.

Designed and Configured 7 Different VMware Clusters. Using VMWare 4.x and 5.x

Configured and Installed Symantec Enterprise Vault 6.5 for email archival and journaling

Migrated Active Directory from 2003 to 2012

Assisted in closing and opening 2 colo and 1 DR sites.

Installed SharePoint 2.0 and 3.0

ExxonMobil 07/2004 – 04/2006

Network Engineer - Contract

In the Global Server Operations department we provide global support to over 500 Dell PowerEdge servers, and over 80,000 users. I am personally responsible for 40+ servers running several different applications including Altaris, SQL, Oracle, IIS, and Citrix. Part of my experience involves the support of a 5 server Citrix Farms. We have Dell 2600, 2650, 6600, 6650, and PowerVault systems. The servers are running in a mixed NT/2000/2003 environment. All servers are configured with NetBackup. Support tickets are generated through Remedy.

SoftSwitch Communications 03/2004 – 07/2004

Systems Engineer

A solutions provider company, 26 companies and 400+ users. Supported Exchange 2003, IP phones, RightFax, BlackBerry and Internet access. Responsible for the management of the Exchange Server, Retrospect Backups, Sybari AntiVirus, and the GoodLink server for BlackBerry administration. Setup of Netscreen 5 and 10 for new clients.

Y2 Marketing 02/2003 – 02/2004

IT Manager

Manage all parts of the corporate and desktop systems. Responsible for 80+ users internally and supported 1000+ agents nationwide. The internal network consisted of 6 servers running Windows 2000 Server and 80 desktops running Windows XP. The network was fully AD integrated with Microsoft Exchange 2003. The network was firewalled by a Cisco Pix 515 with Norton Antivirus Corporate Edition 8.1, and backups were configured using Veritas Backup Exec.

Moved the entire network from Desoto to Irving. On-site coordination of vendors such as Qwest, NEC, Logixx, and Verizon. Setup wiring and hardware in preparation for employee arrival the following day. Combined T1 contracts though Qwest saving Y2 thousands of dollars per year.

AmeriCredit Financial Services 05/2001 – 11/2002

Network Engineer

Part of an 11 man team responsible for over 250 Compaq Proliant servers in 7 call centers nationwide and in Canada and 5400 users. I personally configured and racked 30+ servers in Compaq 7000, 9000, and 10000 series racks.

Configurations Included: Installing Windows 2000 Advanced Server, Trend Micro Anti-Virus, setting up Terminal Services, configuring and installing Tivoli Backup client, cable and racking the servers into the data Center.

Integral part of the migration from Windows NT 4 to Windows 2000 Active Directory. Traveled to remote sites to upgrade the domain controllers as part of the process.

Integrated several productivity upgrades into the network, including Bindview, CA Unicenter, RightFax, Mytech, and TeleReach. Supported Network remotely utilizing Terminal Services, and Compaq Remote Insight Board.

EDUCATION

MCSE - Exams passed include Windows 2000 Professional, Windows 2000 Server, NT 4.0 Workstation, NT 4.0 Server, NT 4.0 Enterprise, TCP/IP 4.0, Exchange Server 5.5, Networking Essentials

Computer Science Major - North Lake College 3.0 GPA

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