Customer Service Representative

Daniel Perez **** Japonica Houston, TX Phone 832-***-**** ******************@*****.***

Objective

Seeking a position in which to utilize my superior customer service skills and bilingual English-Spanish (written and verbal) communication skills. Proven ability to efficiently handle customer’s needs and concerns while providing excellent customer service.

Experience

February 2013-June 2013 Homeland Staffing Inc Houston,Tx

Recruiter

Opened office every morrning at 6:00am.

Greet applicants and made sure all documentations was legit for employment.

Kept log of all employees that called in.

Build good rapport with applicants and kept a replacement log.

Attended to all customers with all employment needs or replacements.

Interviewed all qualified candidates.

Kept up with front office supplies.

Recruited qualified candidates for all openings.

June 2009-June 2012 Star Cooling Towers Houston,Tx Cooling Tower Technician/Carpenter Inspect tower for rotten wood. Performed alignments on motors and gear boxes. Extract all old lumber and replace with new lumber. Assisted Supervisor as Forman and directed carpenters to assignments. Read job scope to understand and execute job requirements to best of our abilities.

Dec 07-Feb 09 Centerpoint Energy Houston, TX

Bilingual Customer Service Advisor

Assisted customers to understand their invoice.

Assisted customers with processing online payments.

Assisted as a storm rider to have power and gas restored to the City of Houston.

Was very flexible with my schedule.

Worked mandatory time.

Entered and follow up on orders that needed to be prioritized.

Assisted the City of Houston to have up to date addresses to new and renewed homes.

Answered all emergency leak calls and dispatched out directly to technician.

Assisted City of Houston to create new addresses.

Assisted with all power outage calls and entered emergency orders to have service restored.

Oct 06-Jul 07 Comcast Houston, TX

Bilingual Technical Support

Assisted customers with troubleshooting digital phone, cable TV, and high speed internet.

Set appointments to send technicians to customers home.

Took payments towards customer’s accounts.

Advise customer on major updates or changes.

Scheduled and dispatched technicians.

Nov 05-Mar 06 Spherion Houston, TX

Bilingual Service Representative Reliant Energy

Assisted customers with billing inquire.

Advise customers on conservation energy tips.

Gave customers extensions to help pay used electricity.

Validated receipts.

Validated APS receipts.

Assisted customers with discounts and defer payment plans.

Processed payments

Took credit card payments.

Jan 2005-April 2005 JPMorgan Chase Houston, TX

Bilingual Telephone Banker

Assisted customers with billing, balances, payment, and statement inquire.

Received payment to over drawn accounts.

Researched customers account and provided a well-executed resolution.

Nov 02-Jul 04 RMH Teleservices Humble, TX

Bilingual Customer Service Associate/Tech Support MCI

Assisted customers with billing inquire.

Processed transactions sell products and services to prospect customers.

Up-selling and switching customers to MCI and surpassed monthly expectations.

Meet monthly quality expectations. Run interference test on customer’s telephone line or business line. Called vendors to run interference tests when not able too. Called vendors to schedule appointments to send out technicians. Set up appointments with customers to send technician into their home to fix interference on line.

Education High School Equivalent.

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