Customer Service Administrative Assistant

Fekerte Berhanu Home Phone: 301-***-****

**** **** ****** **** *****: 301-***-****

Hyattsville, MD 20782 E-mail: ********@*****.***

Summary of Qualifications:

Highly organized and detailed-oriented with ability to prioritize work and multitask

Independent and self-motivated with exceptional ability to work in a team setting

Computer skills include: Type 55 Wpm, Windows, Microsoft word, Excel, PowerPoint, Access, Publisher, Adobe Illustrator, Photoshop, Outlook, Scanning Technology, HTML website development, advanced internet research

Education: Associate Degree, May 10, 1999 Major Computer Application

Montgomery College, MD

B.S Degree. June 2015. Major Information System (Cyber Security).

University of the Potomac.

EXPERIENCE

Mailroom Clerk August 15, 2016 - Present

NIH

Rockville, MD

Sort and collate mail.

Place mail in proper buckets for distribution.

Open envelopes.

Dispose of junk mail.

Date stamp all incoming mail.

Sort mail such as returned letters, adjustments, bills, orders, and payments.

Complete incorrect returned mail.

Receive outgoing mail and apply correct postage.

Arrange for pickup of outgoing mail.

Stamp mail with postage meters.

Fold letters, circulars, or other documents and insert into envelopes for distribution.

Weigh mail to determine correct postage.

Place mail in metal bins and carry to departments for distribution.

Record registered mail.

Stock copy rooms and printing devices.

Ensure office is adequately stocked with mail supplies.

Use fax and scanning machines.

Check mail for contraband.

Custome Service

Plato’s Diner July 2015- Present

College Park, MD

Provide courteous food services to customers

Organize orders and deliver service in a timely manner

Prepare invoices and collect payments

Balance and reconcile cash register against work orders

Order supplies and stock inventory items

Respond to incoming calls and customer inquires

Customer Service

Ted’s Diner March 2012-June 215

Rockville, MD

Provide courteous food services to customers

Organize orders and deliver service in a timely manner

Prepare invoices and collect payments

Balance and reconcile cash register against work orders

Order supplies and stock inventory items

Respond to incoming calls and customer inquires

Customer Service October 2008 – February 2012

Chef Theo’s Restaurant

Silver Spring, MD

Provide courteous food services to customers

Organize orders and deliver service in a timely manner

Prepare invoices and collect payments

Balance and reconcile cash register against work orders

Order supplies and stock inventory items

Respond to incoming calls and customer inquires

Office Manager February 2007 – August 2008

Chay Trading & Services, PLC

Addis Ababa, Ethiopia

Managed and performed the full scope of administrative duties

Prepared annual budgets and monitored budget activities by tracking expenditure

Coordinated and set up conference calls and arranged board and management meetings

Processed expense reports with support documents and budget code indexes

Served as a point of contact for the company’s sales team, clients and vendors ensuring timely coordination and proper handling of business activities

Administrative Assistant July 2005 – January 2007

New Life Community Organization

Addis Ababa, Ethiopia

Responsible for Office support including word processing, scheduling appointments and creating brochures, newsletters, and other office literature

Recorded and filed employee benefit, salary and annual evaluation information

Assisted with payroll preparation and entered data in computer

Organize the details of special events and travel arrangements

Administrative Aide December 2001 – April 2005

Graham Staffing Human Health Services

Rockville, Maryland

Generated documents using Microsoft Windows applications

Compiled large technical documents from different databases, including Access and Excel

Prepared financial spreadsheets and performance reports

Merged files for mailing and correspondence

Purchasing Assistant September 2000 – November 2001

Graham Staffing

Lockheed Martin Global Telecommunications

Bethesda, Maryland

Processed releases to vendor contracts

Received and processed invoice discrepancies

Analyzed supplier and receiver disputes

Utilized automated procurement systems such as PeopleSoft

Maintained equipment trading records

Administrative Aide May 1999 – September 2000

Staffing Unlimited

Agency for Health & Research Quality

Received application and assignments for accuracy and completeness.

Played a vital role in assisting the department grant analysts to make a smooth transition using Microsoft office professional modules.

Typed a variety of materials (memos, reports, budget materials proposals, procurement document including mass mailing.)

Responded to customer inquiries relating to the organization’s mission, program policies, procedures and regulations

Conducted Internet based research topics, such as health care and technology developments

References furnished upon request.

Contact this candidate