Customer Service Representative

Debra Juenemann

**** * ******** **

Tucson, AZ **712

Employment History

**/** – 02/14 Capital Safety - Web Cutter

I worked in soft goods cutting web for safety harnesses. I both marked and cut the appropriate webs to order and kit the needed hardware. I programed marks, cuts and quantities on Sheffield machines and hikers for large orders.

10/08 – 04/10 Sears - Customer Service Representative

I took inbound calls for appliance replacement parts. I answered customer question. I located the parts needed for their repairs. I placed their orders to ship directly to them. I suggested products or services that may apply for them.

03/05 – 07/07 Cash Now AZ - Branch Manager

I made the schedules, did time sheets, trained new employees, did the audits and weekly reports. I qualified customers for pay day loans, cashed checks, did the daily bank transactions and ordered supplies. I did the collections and the Justice Courts along with customer complaints. I supervised the CSR’s and I both opened and closed the store.

Business Skills Computer literate, cash register, adding machine, multiple phone lines.

Education Pima Community College 1982 Accounting

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