Rich Norman ( KE*YPO ) Systems/Network Administrator

**** ******* ****** acv7tp@r.postjobfree.com

San Diego, CA 92103 619-***-****

Summary

Technology is always changing. This is why one must keep learning to stay ahead. I love getting technology (and thus, people) working again. People can rely on me for computer and systems advise and repair solutions.

Experience

Systems/Network Technician II at Bentley Systems

February 2013 - April 2016 (3 years 3 months)

Virtualization (VirtualBox, VMware Player & VCenter Lab Manager), Asset management, Local technology troubleshooting. Helping people use technology and improve technology for increased usability.

Student Intern - Network Administrator at San Diego State University

May 2011 - May 2012 (1 year 1 month)

Part-Time Unpaid Internship working with Routers, Switches, and Servers. Installing and maintaining operating systems (incl. Windows, Linux, FreeBSD, Solaris) and applications.

Library Clerk at City of San Diego

August 1998 - June 2009 (10 years 11 months)

Modified Database Records, Materials Acquisition, and Simple Wi-fi Troubleshooting, Helping people get access to desired print and web-based information.

Library Technician I at County of San Diego

2002 - November 2005 (3 years)

Modified Database Records, and Materials Acquisition, Helping people get access to desired print and web- based information.

Education

San Diego State University

Bachelor’s Degree, Information Systems, 2009 - 2012

Activities and Societies: President of Association of Information Technology Professionals @SDSU Spring 2012, Member of Association for Computing Machinery, Associated Business Student Council

San Diego City College

Associate’s Degree, Business Administration, 2004 – 2008

San Diego Continuing Education

Certificate, Electronics Test Technician, 1988 – 1988

Certifications

ITIL Foundation Certificate

CSME, Inc. License 100******* December 2014

Certificate of Achievement

FEMA August 2007

Kernel-Panic Linux Users Group Member and Evangelist

San Diego Computer Society 2006 - Present

Amateur Radio License

Federal Communications Commission License KE6YPO June 2005 to September 2025

Effective Reference Performance

Tierra Del Sol Regional Library Network June 2003

Volunteer Experience

Electronics Mentor at Zero Waste San Diego / San Diego Public Library

January 2016 - Present

Assisting the public and fellow mentors in ways to fix ill-functioning electronics and thus reducing the amount going to landfill.

Computer Lab Assistant at San Diego Public Library

May 2014 - February 2015

Helping patrons with setting up email accounts, typing resumes, using the library's printers, and finding websites.

Recommendations

"We're a software development office filled with power users able to solve most of our own problems. Supporting power users like Rich did is not a simple thing. By the time we would ask for help, we would have already eliminated all the simple and obvious solutions. Rich would dig in and help us look for solutions beyond the obvious. He often took a multi-tiered approach to solve problems: one solution to get us running while he looked into a more permanent solution. I appreciated the practicality of this. Rich continually sought to improve his skills, pursing on-line classes and certifications. His skill set grew continually over his tenure with Bentley. I enjoyed his enthusiasm, positive attitude and sense of humor."

Linda McNamara, Senior Software Engineer, Bentley Systems, was Rich's client

"Rich has been our only in-office IT support for a couple of years now and has become indispensable for our office. He is dependable, easy to work with and has a positive attitude at all times - which is impressive considering, by the natures of his job, most everything the gets called in for is an emergency of some sort. "

Greg La Vance, Software Development Manager, Bentley Systems, was Rich's client

"Rich has a vast amount of information about networking, databases, websites and information systems. He was always willing to look something up if he didn't know the answer. Rich is a very hard worker, and passionate about anything he throws himself into, whether it be studies, projects or student organizations. Rich is the go-to guy when I want an answer for personal I.T. projects I do, and a great listener. He is able to digest what you say, make sense of it, and explain it in a way everyone can understand. I fully endorse Rich Norman, and any company would be lucky to have him on their team."

Andrew Barlow, studied with Rich at San Diego State University

"Rich was a very dedicated and proud President of AITP at SDSU. He took his job seriously and made the organization the best he possibly could. Rich was very knowledgeable about many IT topics and would be an asset to any company. I am very glad to have had the privilege to work with him at SDSU."

Tyler Daher, studied with Rich at San Diego State University

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