Desktop Support
Resume:
James R. Collins
**** ************ ****** ** #* Washington, DC 20020
Mobile: 202-***-**** Email: ********@*******.***
Education:
University of Maryland Baltimore County
Bachelor of Science, Information Systems
Certifications:
CompTIA A+ & CompTIA Security+
Professional Experience:
Gibson, Dunn & Crutcher LLP (Washington, DC) Desktop Deployment Technician August 2016 – August 2016
Special Counsel
Supported the local IT department for the new laptop rollout project to all firm PCs.
Backed-up data, loaded new image, transferred data, and deployed laptops.
Upgraded laptops from Windows 7 & Office 2010 to Windows 10 & Office 2016.
Holy Cross Hospital (Silver Spring, MD) Desktop Network Technician September 2015 – May 2016
Strategic Staffing Solutions
Provide IT Operations functions for Trinity Health’s standard hardware, software and voice/data network solutions.
Provide assistance with the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
Responsible for local inventory maintenance and software license management.
Perform assigned duties associated with all TIS project-based activities.
National Park Service (Washington, DC) Server Administrator October 2014 – April 2015
Nuaxis Innovations
Provided Windows server 2008/2012 administration and support in a Hyper-V environment.
Provided IT support in a Windows XP/7 and Mac environment via email, phone, remotely, and in-person.
Created and managed user profiles and permissions in Active Directory, Exchange, BES and network shared folders.
The Washington Post (Washington, DC) Desktop Support August 2014 – August 2014
TEKSystems
Disassembled all technical equipment for office move.
Reassembled, reconfigured, and tested all technical equipment after office move.
Aon PLC (Washington, DC) Desktop Migration Technician April 2014 – April 2014
TEKSystems
Provided IT technical support for the migration from Windows XP to Windows 7.
Re-imaged and deployed Windows 7 machines to end users.
American Institutes of Research (Washington, DC) Service Desk Analyst October 2013 – January 2014
Modis Staffing
Provided IT support in a Windows 7 environment via email, phone, remotely, and in-person.
Created, modified, and managed user accounts in Active Directory.
Re-imaged and deployed Windows 7 machines to end users.
Manatt, Phelps & Phillips, LLP (Washington, DC) Desktop Support May 2013 – September 2013
TEKSystems
Provided in-person Tier 2 desktop support for all staff.
Configured and troubleshot issues relating to Windows XP/7, MS Office, Blackberrys, Androids, and iPhones/iPads.
Re-imaged and deployed Windows XP/7 machines to end users.
The Washington Post (Washington, DC) Desktop Support July 2012 – February 2013
Convergenz, LLC
Re-imaged and deployed new Windows 7 laptop and desktop machines to end users.
Configured and installed Windows updates, patches, service packs, drivers, MS Office 2010, Lotus Notes and additional software.
Provided end user support via phone, remotely, and in-person.
Georgetown University (Washington, DC) Help Desk Analyst October 2011 – March 2012
Randstad Staffing
Provided support for end users at four locations with all technical, software, and hardware issues both in-person and remotely.
Re-imaged and deployed new desktops and laptops to end-users.
Migrated end users from Windows XP to Windows 7.
DC Superior Court (Washington, DC) Help Desk Analyst August 2011 – September 2011
Robert Half Technology
Supported Court Staff with MS Office, and Court specific software.
Troubleshot internal staff PCs and printers remotely, in-person, and by phone.
Replaced, moved and repaired PCs & printers.
Grameen Foundation (Washington, DC) Network Engineer June 2011 – August 2011
Robert Half Technology
Implemented and assisted with the migration to Google Applications.
Coordinated the removal, pick-up, and delivery of the weekly back-up drives.
Created and managed user profiles and permissions in Active Directory, Exchange, BES and network shared folders.
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