Engineer Technical Support

SUVITHA KUMARASAMY

*********@*****.***

Montreal, Canada +1-438-***-****

PROFILE

Passionate about Object-oriented programming and Database management Strong problem-solving and analytical skills

Excellent interpersonal skills and positive work ethic EDUCATION

Master of Computer Applications Aug'10-Jun'13

Bharathiar University, Coimbatore, India

Bachelor of Science, Computer Science Jun'07-May'10 Bharathiar University, Coimbatore, India

TECHNICAL SKILLS

• Programming Languages : C, Java, VB.NET

• Scripting Languages : PHP, JavaScript, Python (Basics)

• Databases : MySQL, Oracle

• Operating Systems : LINUX, Unix, Windows

• Networking : HTTP, TCP/IP, FTP

CERTIFICATIONS

• Certified as IMS Apps Engineer at Infosys Limited, India

• Completed ITIL Service Management certification at Infosys Limited

• Certified in Internet Protocol Common Operating Environment by Cisco WORK EXPERIENCE

Programmer Analyst Jun’15-Apr’16

AJM International, Montreal, Canada

• Maintained applications using VB.net and SQL technologies

• Coordinated for activities during minor and major product releases

• Enhanced applications to continually meet the needs of the business

• Followed Agile based Scrum development process

• Created SQL queries, stored procedures, triggers

• Knowledge in database administration, performance tuning

• Implemented database recovery strategies

• Drafted reports with the help of the Crystal Reports tools and created project presentations

• Performed extensive data analysis and correction Systems Engineer Oct'11 – Dec'14

Infosys Limited, Pune, India

• Monitored the RHEL server and Linux scripts regularly and performed troubleshooting steps

• Developed organizational units in Active Directory and managed user security with group policies

• Designed enterprise databases on AIX servers for routine operations

• Scheduled cron jobs for routine tasks

• Migrated the existing physical servers to Linux server for BBJ application

• Configured the services for sharing resources from Linux such as remote login through SSH, FTP, TELNET

• Supported Incident & Change management in line with ITIL

• Built scripts in shell programming Bash, Python

• Maintained network servers such as File server, Domain controller, Windows server 2008 and 2012, Microsoft SQL server 2012

• In-depth knowledge of various platforms, software systems and servers

• Coordinated with offshore and onsite team members by providing technical support Teaching Assistant Aug'07 - Oct'11

Leaders Computer Education, Tiruppur, India

• Tutored programming languages such as Java, C++, Visual Basic

• Assisted students in developing software applications

• Prepared and delivered lectures on System Hardware, SQL, Oracle

• Demonstrated Lab sessions and evaluated assignments

• Involved in the development of course plans

AWARDS & ACHIEVEMENTS

• Received Performance BRAVO award at Infosys Limited, India

• Won first prize in Quiz competition at a State Level Technical Symposium

• Completed Application Operations Support training for 3 months at the Global Education centre, Infosys Limited, Mysore, India

• Presented a paper on "Wireless Networks" in a Technical Symposium conducted by D.J Academy for Managerial Excellence, India

• Elected as a President of Rotary Club in LRG Government Arts College for Women, India INTERESTS

• Programming, Reading Books, Listening Music, Swimming

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