Desktop Network Administration
Resume:
Cruz A. González, Jr.
Allentown, Pennsylvania 18102
Mobile – 267-***-****
acv7qm@r.postjobfree.com
Skype ID: cruzjr1967
LinkedIn Profile: https://www.linkedin.com/in/cruz-gonzalez-62518923
SUMMARY
My current contract ends August 31st in Plymouth Meeting, PA. I will then relocate to the Clearwater/Tampa, FL area in September or before if an opportunity arises prior to my contract's end. I feel that my skills and experience are a great fit for this position. Please feel free to contact me to arrange an interview via Skype or face to face in September. I look forward to learning more about this opportunity.
Microsoft Certified Professional in Windows XP
25+ years experience in Desktop Support, Network/Systems Administration and IT Project Management
TECHNICAL OVERVIEW
Network Experience:
Windows NT v3.51 / 4.0 / 4.0 TSE / 2000 / 2003 /2008 R2 / 2009 POS / XP / Vista / 7 / 7 Embedded Workstation and Server (administration, installation, configuration, implementation and support)
Netware v2.15 to 5 (installation, configuration, implementation, support and administration)
Microsoft Exchange Server v5.0 / 5.5 (installation, configuration, implementation, support and administration)
VERITAS / Seagate Backup Exec and ARC Serve backup utilities for NT and Netware Remote access support
Disaster recovery planning and implementation
Maintain cross platform connectivity
Server, switches, NIC, cable and other network peripheral installation (3Com, HP, Linksys, Belkin, Cisco)
Hardware Experience:
1989 to Present – ALL desktops, laptops, thin clients and mobile units (DOS/Windows/Android compatibles)
1989 to Present – ALL Macintosh desktops, laptops and mobile devices.
Configure, install and repair ALL dot-matrix, ink, laser and thermal printers.
Install, configure and repair MOST POS systems (hand scanners / pinpads /e-safes / terminals / servers)
Software Experience:
NOS Microsoft Windows NT 3.51 through 2012 Client and Terminal Servers
Active Directory, Remote Support, RDP, TCP/IP, DNS, DHCP
BlackBerry Manager and ActiveSync
Microsoft SCCM
HP Device Manager
Disaster recovery, backup and restore
OS Microsoft DOS v3.1 to 6.22 and OS/2
Microsoft Mail, Outlook and Exchange
MAC OS v6.0x to 8.0
Citrix XenApp, WinFrame and MetaFrame 1.8 / XP / Citrix Receiver
Microsoft Office v4.2 to 2013 (All Editions); less exposure to MS Office 365
Goldmine 5.0 / GoldBox
Novell / Corel / WordPerfect Suites v5.1 to 8.0
NetWare GroupWise 5
Lotus 1-2-3 v2.1 to 5.0
Anti-virus, Ticket tracking and Imaging utilities
3rd party Windows and Macintosh applications
Desktop publishing and multimedia experience on IBM and Macintosh platforms
Cruz A. González, Jr.
1409 Turner Street
Allentown, Pennsylvania 18102
Mobile – 267-***-****
acv7qm@r.postjobfree.com
Skype ID: cruzjr1967
LinkedIn Profile: https://www.linkedin.com/in/cruz-gonzalez-62518923
WORK EXPERIENCE
AETEA, Blue Bell, PA February 2016 - August 2016
Contracted onsite at Accolade, Inc. in Plymouth Meeting, PA
Performing rollout of new and recycled equipment at Accolade, Inc. Systems include HP thin clients, laptops and Lenovo laptops. Responsibilities include imaging new thin clients and laptops and reimaging recycled laptops, distribute among clients ad classrooms. Utilizing HP Device Manager and SCCM. Service tickets, assist in new softphone rollout support (Genesys/Bria).
Tolt Solutions, Multiple States January 2009 – July 2015
Independent PC / Network Support Consultant and Contractor for Tolt Solutions
1.Ahold – Completed installation of equipment in the pharmacies for Giant Foods in PA, Installation and configuration of Fujitsu document scanners, Intermec thermal printers via WiFi and hand scanners.
2.Wawa – (Radiant 6.12) Completed upgrading the Radiant POS system for Wawa in 6 states; 4 stores weekly overnight. This involved the replacement of any older equipment such as pinpads, bump bars and thin-clients. Software upgrade included the “Ghosting” of updated images onto Customer Access Terminals (CATs), registers and the Radiant main workstation; updated the firmware on the hand-scanners, thin-clients, e-safes and fuel terminal. Goal was to complete the Radiant upgrade and open the store before 5am.
3.Wawa – (STO) Replaced the current Cisco 2800 series router with Cisco 2900 series router and installed Palo Alto firewalls.
4.Wegmans - Replaced Verifone pinpads for Wegmans Market in upstate New York and Southern Maryland areas. Tasks include calibration, testing and inventory.
5.Ahold - Completed a contract as a Team Lead with TOLT Solutions (recently merged with Kyrus Solutions; previously Agilysys) to upgrade POS systems back-office, POS pinpads and replace register systems to touch-screen technology and software and memory upgrades for servers. Supermarkets for Ahold include Giant, Stop n Shop and Martin’s in PA, DE, NJ, NY, MD and VA.
6.mindSHIFT Technologies – On-site at Klehr Harrison Harvey Branzburg LLP in Philadephia, PA
I completed a one-year contract as a Systems/Network Administrator to support mid-sized law firm in downtown Philadelphia for mindSHIFT Technologies. Environment was Windows XP /7/ on 2003 / 2008 R2 server with Citrix XenApp sessions and remote access, smartphone and iPad support and in-house, web-based and off-the-shelf applications. I also performed laser printer repairs and audio/visual maintenance and setup in conference rooms for the firm.
7.Ahold - Completed over the spring and summer for Agilysys (then Kyrus Solutions) at Ahold supermarket chain project consisting of upgrading drive array capacity on rack-mounted servers, migrated OS, apps and data, upgraded POS system on registers and security wipe od data on original drive array in PA, MD and VA.
8.Subcontracted and hired for specialized office automation projects and computer support for businesses in PA, NJ, DE, MD and VA. I worked on Windows 7 installations, upgrades, migrations and diagnostics for several contracts and clients. Hired by individuals for troubleshooting home PC’s. Administrate, support, maintain and troubleshoot Windows 2000 and MS Office 2000. Configure and maintain PC’s, Macintosh, printers and peripherals.
Cruz A. González, Jr.
1409 Turner Street
Allentown, Pennsylvania 18102
Mobile – 267-***-****
acv7qm@r.postjobfree.com
Skype ID: cruzjr1967
LinkedIn Profile: https://www.linkedin.com/in/cruz-gonzalez-62518923
WORK EXPERIENCE (cont’d.)
Parnell Solutions, Inc./ Titan Technologies Corp.
Port Jefferson, NY October 2007 – May 2008
Desktop / Network Support Consultant
Desktop / Network Support Administrator for Suffolk County clients. Supported all PCs, laptops, servers, printers and peripherals including Microsoft Office products and other applications. Maintained the client’s equipment through preventive maintenance. Upgraded clients from Windows Vista to Windows 7. Service was applied either on-site or by remote access using Crossloop, Remote Desktop or Web Workplace through SBS 2003; also supported POS systems and Macintosh units.
CAG Consulting, Philadelphia, PA – Sellersville, PA May 2003 – May 2007
Independent PC / Network Support Consultant
Subcontracted and hired for specialized office automation projects and computer support for businesses in Philadelphia and Bucks County. Hired by individuals for troubleshooting home PC’s. Administrate, support, maintain and troubleshoot Windows 2000 and MS Office 2000. Configure and maintain PC’s, Macintosh, printers and peripherals.
Neoware Systems, Inc., King of Prussia, PA March 2001 – May 2003
Systems Administrator
Managed thin-client network environment using Microsoft Windows NT 4.0 Terminal Server Edition and 2000 with Citrix MetaFrame ICA and/or Microsoft RDP sessions. Duties included server maintenance, backups, software evaluation and purchasing, training in-house and "off the shelf" applications to employees, mail server monitoring, disaster recovery, and Goldmine leads and record maintenance and synchronization to sales force.
SUNGARD Recovery Services, Inc., Philadelphia, PA January 1999 – August 2000
LAN Recovery Specialist
Provided technical support and assistance of subscribers during recovery tests and disasters. Duties included design and implementation of LAN, including servers, workstations, Macintosh, local/network printers and backup devices, telecommunications setup for dial-in/dial-out, web access and analog connections for mobile systems. Attended conference calls and workshops, which entailed the verification of equipment to be allocated for the test or disaster. Serviced all equipment that needed repair and parts ordering.
EDUCATION
CHI Institute, Southampton, PA September 1987 – January 1989
Associates Degree in Computer Engineering Technology
Cruz A. González, Jr.
1409 Turner Street
Allentown, Pennsylvania 18102
Mobile – 267-***-****
acv7qm@r.postjobfree.com
Skype ID: cruzjr1967
LinkedIn Profile: https://www.linkedin.com/in/cruz-gonzalez-62518923
REFERENCES
Robb Kester
Senior Desktop Engineer
Accolade, Inc.
Plymouth Meeting, PA 19462
acv7qm@r.postjobfree.com
David Musante
POS Implementation Consultant
Wyomissing, PA 19610
acv7qm@r.postjobfree.com
Shelley Lazzell
Manager Implementation Services
Tolt Solutions
acv7qm@r.postjobfree.com
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