Information Technology Management
Resume:
Computer Technician
Daniel Garwood
***********@*******.***
PROFESSIONAL SUMMARY:
Certified CompTIA A+ and Network+ Desktop Support Professional with over 4 years of experience servicing internal and external end users, customers and 3rd party vendors. Experience with security protocol and antivirus/spyware management, software deployment, upgrades, and setting up email accounts for mobile devices such as iPhones, Tablets, iPads, Androids, and laptops. Support experience with several Operating Systems including Windows XP, 2001, Vista, and Windows 8.1. Efficient time management with ability to multi-task by creating a plan to prioritize and organize while effectively completing assigned tasks
MASTERED SKILLS:
CompTIA A+ Essential Certified
CompTIA A+ Practical Application Certified
CompTIA Network+ Certified
HP Certified Service Technician
Ivy Tech - Cisco Training & Course Completion for CCNA Discovery
Introducing Routing & Switching in the Enterprise
Working at a Small to Medium Business or ISP
Networking for Home and Small Businesses
HARD SKILLS:
Microsoft XP, 2001, Vista, Windows 7, 8.1, 10 OSI, network topology, VLAN. VPN, routing protocols, sub-netting, gateway, setup and configuration, DNS, TCP/IP, router, switches, Base-T, security using firewall, antivirus, encryption, wireless WPA, user privileges, DMZ.
EXPERIENCE:
May 2016 to June 2016
Adecco Technology & Engineering (CTDI)
IT Support Specialist
Support end users for computer, printers, and network issues.
Reorganize computer room and rework network cabling
Perform PC renaming for Kaspersky 10 update
Perform asset management
November 2015 to January 2016
Press Ganey (Project)
Service Desk Technician
Duties included being responsible for asset management while assisting end users with computer and wireless network connectivity.
Advised and train end users on computer security.
Tasks included setting up or configuring new computers for deployment.
Managed end user access rights through Active Directory
Experience with MS SCCM to generate reports, create collections, package and deploy software and operating system patches
Experience with Dell, HP, and Lenovo workstation and laptop hardware
Experience in troubleshooting end user connectivity issues
Experience with Microsoft Windows XP, Vista,7, 8.1, 10. MS Office 2007, 2010, 2013, 2016. MS Exchange console.
Experience with McAfee and MS Bitlocker disk encryption
Experience with Microsoft patching schedule and deployment patches using a patch management system
Experience with Cisco WebEx, Jabber, and Any connect VPN
June 2013 to October 2015
Pomeroy IT Solutions (Whirlpool Project) – St. Joe, MI
Desktop Support Technician
Provide support to VIP’s and other company employees including contact with vendors, factory service managers, end users for troubleshooting and updates.
Imaging for hard drives; Perform backup of end user’s data before beginning imaging process.
Set up security protocol and email accounts for mobile devices iPhone, androids, laptop, iPad.
Use Symantec Endpoint through Windows 8 OS for protections, installs and encryptions against viruses, malware and spyware
Install print drivers and setup for working off the print server; Fixes for machines that had not wanted to connect to the printers.
IBM Systems Management Software – Work directly with IBM’s helpdesk; Work with network and Lexmark contacts for Hardware issues.
Upgrade PC’s from Windows XP to Windows 7 Professional and deploy new and PC refreshes machines to end users; Install software programs on end user PC’s
Repair and replace PC hardware, LCD screen repairs and motherboard repairs.
PC’s Refreshes for new units including backup data.
Use remote desktop software to remotely connect into end user’s PC’s to do software installs and do system configurations.
Assist in new hire employee computer orientations and switch setups; Help employees with Login, Password creations, security protocols and ramp
Used IBM Endpoint Management to generate reports, create collections, package and deploy software and operating system patches
Perform as needed actions in active directory.
Troubleshoot software problems as they arise including LAN and Wi-Fi network problems.
EDUCATION:
Ivy Tech Community College, South Bend, Indiana
Graduated May 4, 2012, Magna Cum Laude GPA 3.82
Major: Computer Information Technology ASS, Networking with concentration in Cisco
Received: Associates Degree in Computer Information Technology
Received: Technical Certificate in Computer Information Technology
CLUBS & ACTIVITIES
Student Government Senator, May 2010- May 2012
Phi Theta Kappa Honor Society, September 2010-Present
Kappa Beta Delta Honor Society, February 2011- Present
President Cisco Computer Club, September 2011- 2012
Cyber Defense Team, February 2011
One of three students selected to build a touch screen coffee table for the annual STEM symposium
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