Computer Technician

Daniel Garwood

acv7n9@r.postjobfree.com

574-***-****

PROFESSIONAL SUMMARY:

Certified CompTIA A+ and Network+ Desktop Support Professional with over 4 years of experience servicing internal and external end users, customers and 3rd party vendors. Experience with security protocol and antivirus/spyware management, software deployment, upgrades, and setting up email accounts for mobile devices such as iPhones, Tablets, iPads, Androids, and laptops. Support experience with several Operating Systems including Windows XP, 2001, Vista, and Windows 8.1. Efficient time management with ability to multi-task by creating a plan to prioritize and organize while effectively completing assigned tasks

MASTERED SKILLS:

CompTIA A+ Essential Certified

CompTIA A+ Practical Application Certified

CompTIA Network+ Certified

HP Certified Service Technician

Ivy Tech - Cisco Training & Course Completion for CCNA Discovery

Introducing Routing & Switching in the Enterprise

Working at a Small to Medium Business or ISP

Networking for Home and Small Businesses

HARD SKILLS:

Microsoft XP, 2001, Vista, Windows 7, 8.1, 10 OSI, network topology, VLAN. VPN, routing protocols, sub-netting, gateway, setup and configuration, DNS, TCP/IP, router, switches, Base-T, security using firewall, antivirus, encryption, wireless WPA, user privileges, DMZ.

EXPERIENCE:

May 2016 to June 2016

Adecco Technology & Engineering (CTDI)

IT Support Specialist

Support end users for computer, printers, and network issues.

Reorganize computer room and rework network cabling

Perform PC renaming for Kaspersky 10 update

Perform asset management

November 2015 to January 2016

Press Ganey (Project)

Service Desk Technician

Duties included being responsible for asset management while assisting end users with computer and wireless network connectivity.

Advised and train end users on computer security.

Tasks included setting up or configuring new computers for deployment.

Managed end user access rights through Active Directory

Experience with MS SCCM to generate reports, create collections, package and deploy software and operating system patches

Experience with Dell, HP, and Lenovo workstation and laptop hardware

Experience in troubleshooting end user connectivity issues

Experience with Microsoft Windows XP, Vista,7, 8.1, 10. MS Office 2007, 2010, 2013, 2016. MS Exchange console.

Experience with McAfee and MS Bitlocker disk encryption

Experience with Microsoft patching schedule and deployment patches using a patch management system

Experience with Cisco WebEx, Jabber, and Any connect VPN

June 2013 to October 2015

Pomeroy IT Solutions (Whirlpool Project) – St. Joe, MI

Desktop Support Technician

Provide support to VIP’s and other company employees including contact with vendors, factory service managers, end users for troubleshooting and updates.

Imaging for hard drives; Perform backup of end user’s data before beginning imaging process.

Set up security protocol and email accounts for mobile devices iPhone, androids, laptop, iPad.

Use Symantec Endpoint through Windows 8 OS for protections, installs and encryptions against viruses, malware and spyware

Install print drivers and setup for working off the print server; Fixes for machines that had not wanted to connect to the printers.

IBM Systems Management Software – Work directly with IBM’s helpdesk; Work with network and Lexmark contacts for Hardware issues.

Upgrade PC’s from Windows XP to Windows 7 Professional and deploy new and PC refreshes machines to end users; Install software programs on end user PC’s

Repair and replace PC hardware, LCD screen repairs and motherboard repairs.

PC’s Refreshes for new units including backup data.

Use remote desktop software to remotely connect into end user’s PC’s to do software installs and do system configurations.

Assist in new hire employee computer orientations and switch setups; Help employees with Login, Password creations, security protocols and ramp

Used IBM Endpoint Management to generate reports, create collections, package and deploy software and operating system patches

Perform as needed actions in active directory.

Troubleshoot software problems as they arise including LAN and Wi-Fi network problems.

EDUCATION:

Ivy Tech Community College, South Bend, Indiana

Graduated May 4, 2012, Magna Cum Laude GPA 3.82

Major: Computer Information Technology ASS, Networking with concentration in Cisco

Received: Associates Degree in Computer Information Technology

Received: Technical Certificate in Computer Information Technology

CLUBS & ACTIVITIES

Student Government Senator, May 2010- May 2012

Phi Theta Kappa Honor Society, September 2010-Present

Kappa Beta Delta Honor Society, February 2011- Present

President Cisco Computer Club, September 2011- 2012

Cyber Defense Team, February 2011

One of three students selected to build a touch screen coffee table for the annual STEM symposium

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