Customer Service Manager

Stacey Austein

Boca Raton, FL

***********@*****.*** - +1-561-***-****

To obtain a challenging position with a company where I can utilize my interpersonal communications abilities and extensive customer service experience.

CORE COMPETENCE

Customer Service Orientated

Excellent Team Player

Excellent Communication Skills

Quick Learner

Results Orientated

WORK EXPERIENCE

Receptionist / Office Manager

ABC CARPET & HOME - Delray Beach, FL - December 2012 to Present Responsible for all incoming and outgoing calls for each employee.

In charge of overseeing balances and deliveries for all rug purchases.

Maintain all sales representatives' customer files including sales, balances and returns. Receptionist / Claims Service Representative

LYNN INSURANCE GROUP - Boca Raton, FL - February 1995 to January 1997 Initial contact for corporate headquarters.

Operated ROLM System switchboard.

Responsible for calls for over 500 employees and valued customers.

Accurately processed workers compensation claims.

Communicated extensively with employers and other parties to effectively verify claims. Office Manager

NATIONWIDE INSURANCE - Hauppauge, NY - February 1990 to November 1994 Responsible for managing the day-to-day operation of a busy and respected insurance agency.

Dealt with customers at all diverse levels.

Responsible for support and service of over 300 individual and business accounts. Retail Department Manager

STERNS DEPARTMENT STORE - Commack, NY - October 1989 to February 1990 Managed Sales related activities within my department.

Managed Merchandising related activities within my department.

Responsible for Hiring, Training and Development of sales personnel. EDUCATION

LYNN UNIVERSITY - Boca Raton, FL

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