Customer Service Data Entry

ROCIO FIERRO

*** **** ****** **. ******, CA *****

Phone: 909-***-**** Email: *************@*****.***

Experience

Shipping and Receiving Clerk – C&F Foods

Nov.2011- Present

Set up inbound/outbound appoinments.

Daily reports to be sent out.

Able to answer phones, check in drivers and order follow up.

Expert user of MS Word,Excel and AS400 system

Proven record of providing excellent customer service

Good written and verbal communication skills

Print out day by day truck schedule with proper inbound and outbound load sheets

Download and assign pictures to a variety of shipments

Perform the inbound and outbound paperwork

Check out drivers and assure all paper work is signed.

Create Bill of Lading

Collections – GC Services

Jun. 2006 – Oct. 2011

Provide excellent customer service.

Persuading debtors to close accounts.

Provide information to debtors on accounts

Update debtor’s personal information

Transfer calls to home office for credit card processing.

Arrange post dates with debtors with a valid checkbook.

Take inbound and outbound calls.

Negotiate payments on past due dollars as well as plans to ensure payments are made.

Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.

Import Coordinator/ Freight Forwarder – Time Winner Int’l

Sep. 2007 – Feb. 2010

Experience in import shipments from booking final delivery

Communicate well with manager, co-workers and customers

Accurately prepare ocean quotations

Coordinate ocean import shipment

Accurately prepare all documentation

Tracing and tracking shipment to final destinations, proactively taking action to avoid delays

Ability to choose most reliable cost effective servies that will meet customer’s needs

Preparing reports and advising clients of shipment status

Strong communication skills by e-mail and telephone

Experience in rating files

Education

Mt. San Antonio College, Walnut, CA

General Education

Ganesha High School, Pomona, CA

General Education / Diploma

Relevant Skills

Excellent communication skills, time management, conflict resolution, multi-line phone usage, computer literate, bilingual, usage of 10-key,fast learner with range of practical skills, call center experience, data collections, energetic work attitude, daily invoicing, data entry. Excellent team leader, able to supervise and collaborate with team members to improve both morale and productivity.

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