Customer Service Sales
Resume:
Robert Daryl Porter **** Beechbend Drive
Missouri City, TX 77489
******.******.***@*****.***
Professional Summary
An experienced Sales Representative with over 14 years of achievement in the chemical, biotech, industrial, educational, governmental and healthcare industries. A focused individual with the ability to communicate effectively with clients and team members. A proven track record of success in executing team strategies, time management and developing new skill sets. Professional Experiences:
Aon-Hewitt LLC- Lincolnshire, IL Oct 2014 – Feb 2016 Customer Service Representative
ssisted clients with understanding compensation programs, including Health, Retirement, and 401K benefits.
Provided analysis and statistical support to clients and team members.
Distributed benefit documents while meeting stringent timelines.
Maintained effective communication to address customer issues.
Maintained detailed documentation of client records
Randstad USA c/o Aon-Hewitt LLC- Lincolnshire, IL June 2014 – Oct 2014 Customer Service Representative
Received inbound calls from clients concerning employee compensation programs
Completed Customer Service training to properly assist clients and resolve difficult situations.
Placed follow up calls to provide updates on client issues.
Documented each client call to ensure accurate information was provided.
VWR International/ Global Export Division-Arlington Heights, IL Aug 2006 – Oct 2012 Territory Manager
Maintained 7-million dollar territory by managing over 600 Global Export Accounts.
Averaged 20% increase over monthly sales goal.
Created marketing strategies and promotions to grow current customer base and obtain new customers.
Utilized retention techniques in order to maintain customer accounts.
Prepared Key Performance Indicator reports for key customers.
Prepared bids and quotes for clients.
Conducted sales presentations to existing and potential clients.
Actively managed manufacturing partners to leverage sales opportunities. VWR International/ Science Education Division-Buffalo Grove, IL May 2000 – Aug 2006 Sales Associate
Managed 3-million dollar territory with over 200 customer accounts.
Trained management and employees on sales systems and procedures.
Maintained effective communication with vendors and sales team.
Led team in establishing new accounts for 48 consecutive months Education:
Michigan State University
East Lansing, MI
Major: Mathematics-Completed 116 Credits
Awards, Recognition & Achievements
Territory Manager of the Year - VWR International
Best Presentation- VWR Senior Management Training Seminar. President’s Award for Outstanding Achievement-VWR International Finalist- Customer Service Excellence Award -Aon-Hewitt LLC Hired full time by Aon in the 4th month of a 12-month contract due to Outstanding Performance-Randstad
Contact this candidate