Customer Service Microsoft Office

************@*****.***

Alisha J. Donoho-Gomola

* **** *****

Browns Mills, NJ 08014

Cellular 609-***-****

Home Phone 609-***-****

Objective:

To obtain a new position in the work field, while utilizing my existing experience and opportunity for future growth and advancement.

Professional Experience:

Genesis Biotechnology Group/Medical Dignostic Laboroites August 2014 to PRESENT

Hamilton, New Jersey, USA

Client Services Specialist/ Dispatcher

Schedule jobs and dispatch workers to the appropriate locations according to customer's request via telephone and online.

Giving detailed logistical instructions to drivers.

Monitor personal locations and coordinate schedules.

Advise personnel about traffic issues such as construction areas, accidents, weather conditions and other hazards.

Managing client information and making sure database are up to date.

Ordering supplies and issuing them to personnel and clients.

Handling customer complaints or directing them to the appropriate department.

Ensuring drivers meet HIPPA regulations.

Lowe's Home Improvement August 2009 to January 2014

Lumberton, New Jersey, USA

Cashier/ Customer Service Desk

Responsible for operating cash registers on Front End, Lumber, Outside Garden, and Customer Service.

Operating Customer Service/Returns desk with returns, operating telephones, customer order pick-ups, rentals (truck, tools, and machines).

Maintain aware of shrink

Help with sales and promotions

Help train cashiers in store and register operations, shrink awareness, promotions, credit card accounts, safety and cleanliness, proper procedures and policies, and maintaining great customer service

Education:

High School Diploma 2006- 2010

-Pemberton Township High School, Pemberton Township, NJ 08068

-Burlington County College

Elementary Education/ English 2010-2012

ALISHA J. DONOHO-GOMOLA

Other Skills:

Microsoft Word

Microsoft Excel

Microsoft Office

Power point

Effective, with yet a professional telephone manor; with proven communication skills as well as good customer service skills.

Personal:

Reliable, dependable and always reporting for work in a timely fashion.

Dedicated, hardworking and flexible approach to the task at hand.

Detail ordinated and possess strong problem solving skills.

References Available Upon Request

References:

Jose Rivera : 609-***-**** (Previous Supervisor/ \Lowe's Home Improvement

Velvet Rivera-Martin: 609-***-**** Ext: 215 (store) Cell: 609-***-**** (Department Manager/ Lowe's Home Improvement)

Hannah Ayoub : 609-***-**** (Previous Supervisor Medical Diagnostic Laborites)

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