Customer Service Manager

Adesuwa Evbuomwan

**** ******* ****** ****: 646-***-****

Pearland, Texas 77584 Cell: 832-***-****

Email: ***********@***.*** _

OBJECTIVE

Seeking a Case Worker position with a nonprofit Oraganization; utilizing experience, education and communication skills to provide clients with financial assistance.

EDUCATION

Lehman College /CUNY Bronx, New York Bachelor of Arts in Social Work June 2011 Dean’s List Fall 2010-Spring 2011 Bronx Community College/CUNY Bronx, New York Associate in Science in Community School Health Education May 2009 Received letters for Good Academic Performance: Spring 06- Fall 08

CAREER RELATED EXPERIENCE

Texas Department of Criminal Justice Kennedy, Tx Social Worker (C O) 04/2015-Present

Assist clients in developing options for employment, educational and related objectives.

Assist Clients with setting and achieving goals leading to safety, recovery and self-sufficiency.

Identifying victim assistance needs and connecting clients to agency victim advocacy services.

Supervise and perform other work related tasks as needed.

St. John’s Riverside Hospital Yonkers, NY Counselor/ Case Manager 09/201*-**-****

Conducted initial assessments, developed and completed comprehensive care plans in a timely manner with clients. Worked directly with clients to accomplished goals, and made referrals.

Provided individual and group counseling, helped clients with discharge process.

Provided clients in need with crises services, and performed other work related tasks.

Pleasantville Senior Center Pleasantville, NY

Case Manager/Counselor (Intern) 11/2010-05/2011

Utilized the results of the assessment to develop a treatment plan with clients.

Conducted home visits to older adults (discharged from the Hospital) and wrote progress notes

Conducted one on one weekly supportive and group counseling to older adults who were depressed, having dementia and isolated in accordance with treatment plan

Performed weekly follow up on clients (individual and group) and did other case management duties

SKILLS AND STRENGTHS

Microsoft Word, Excel, PowerPoint, and the Internet research

Type 65-80 wpm/Good communication skills, dedicated and time management

Able to stay calm in crisis situation and able to work independently and consistently

Bilingual (English and Edo) and clean driving record with valid Texas Driver’s License and full car coverage insurance

Possess leadership skills, able to learn fast, and great customer Service

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