Customer Service Representative
Resume:
Patricia A. Bartone
Wethersfield, CT 06109
**********@*****.***
Objective
To obtain a position in an office environment using my extensive experience and professionalism to contribute to the quality of the organization.
Skills Profile
Highly motivated individual who possesses excellent time management, organizational and team building skills. Outstanding written and oral communications, with particular attention to detail. Talent for quickly mastering new tasks, projects and information. Flexible, versatile, poised and competent with demonstrated ability to easily transcend cultural differences. Excellent interpersonal skills and thrive in deadline driven environments. Proven to be reliable and responsible. As an IT Business Analyst 10+ years have stayed current with all current programs.
Professional Experience
Operations Manager May 2015 – Current
One New England Financial – One America, Wethersfield, CT
-Maintain the mill
-Request medical exams for advisors
-Follow up with lab
-Compile monthly compliance reports and store securely on-line
-Recruit sales agents (using Wall St Jobs)
-Send out all paperwork to advisors- applications, 1035 paperwork, replacements
-Answer all calls
-Schedule appointments for advisors
-Set up training for advisors
-Order supplies and marketing materials
Personal AssistantMay 2012 – September 2014
Barnum Financial - MetLife, Glastonbury, CT
-Schedule appointments and meetings
-Order supplies and marketing materials
-Input applications
-Input client information into SmartOffice
-Review all transaction forms
-Schedule all annual reviews
-Request medical exams when necessary
Quality Assurance Lead July 2005 – June 2009
MetLife Insurance Company, Bloomfield, CT
-Maintained all reporting and created testing documents using Excel, Word, Powerpoint, Microsoft Project and host data bases
-Responsible for managing complex projects involving multiple applications, United States and foreign test teams with sensitivities towards different business environments while maintaining a consistent test approach and achieving high quality results
-Responsible for successful and accurate testing
Senior Business Analyst
Travelers Insurance Company, Hartford, CT May 2000 – July 2005
-Responsible for defining and documenting functional requirements, support testing, training and implementation of applications
-Acted as primary liaison between end users and IT project team to ensure that developed functionality meets business user requirements
-Assisted in training users on new or enhanced applications
Awards/Achievements
-Employee of the Month – Travelers Insurance Company, June 2006
-Numerous People are Tops Awards (PAT)
-Numerous THANKS Awards for assisting co-workers and project completion.
Professional Development
- Customer Service Representative Training
- Time Management Seminar
- Leadership and Change Seminar
- Communication and Leadership Training
- Insurance Regulations and Compliance Training
- Recognize a Leader Seminar
Community
-Volunteer for the Wethersfield Food Pantry
-Board of Directors for Condominium Association
-Volunteer for Wethersfield Historical Society
References Available Upon Request
Contact this candidate