Customer Service Data Entry

CATHERINE OLSON

**** ****** ***, *** #***, Oakdale, MN 55128 * 612-***-**** * ************@*****.***

PROFESSIONAL EXPEREINCE

Customer Service Lead 1 2001 – present

RCM Technologies for 3M Repair Center - Woodbury, MN

• Data entry of customer information

• Billing and credits for charges on repaired products

• Shipping, receiving and packaging of equipment for customers

• Inbound calls consisting of trouble shooting and customer complaint resolution

• Manage inventory for replacement parts of products

Research & Design Technician 1988 - 2001

Medtronic - Minneapolis, MN

• Built catheters for clinical studies and engineering prototypes

• Attended project meetings, provided feedback and recommendation on product manufacturing

• Trained person on procedures, processed and equipment used on production floor

• Created surface mount and solder applications for wide range of electronics

• Executed service requested for build of prototypes, special development, repair and custom microcircuits

• Electrically tested and performed high reliability testing of circuits

• Laser and abrasive trimming of specialized resistors for small scale devices

• Procurement experience, identified and procured components, supplies and equipment

• Operated I.C. insertion equipment, pick and place, solder reflow and hand soldering

• Performed Design of experiments for new product development

• Wide range of knowledge in assembly experience for electrical and mechanical area including cable assembly and wire bond

EDUCATION & SPECIAL TRAINING

• Mahtomedi High School, General Studies

• Design of Experiment & Statistical Process Control

• Microcircuit Design & Fabrication

• Team building courses

• Time management classes

• Customer focused quality classes

REFERENCES AVAILABLE UPON REQUEST

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