Customer Service Information Systems

Andrea Mason

***** ***** ******** ****

Lowell, Ar 72745

Mobile Phone: (479-) 530-0420

Email: ****************@*****.***

Education:

Graduated from Har-Ber High School in May 2011

Work Experience:

Wal-Mart Information Systems Division

May 2015-January 2016

Job Title: Technician I-Service Desk Coordinator

Responsibilities:

• Remotely connecting to Home Office and Distribution Center PC’s to troubleshoot application issues

• Installing applications

• Creating tickets describing customer issue and resolution

• Transferring calls to correct teams if misrouted

• When needed, assigning tickets to the appropriate team for further troubleshooting

• Taking phone calls within a two minute SLA

• Taking chats

• Working with team mates to lower ticket count and resolve customer issues Posh Tot Learning Academy

January 2014-May 2015

• Job Title : Assistant Teacher

• Responsibilities :

• Assist with potty training

• Changing diapers

• Assist in carrying out lesson plans

• Maintaining a daily schedule

• Discussing daily activities and behavior with parents

• Taking care of different age groups

• Cleaning toys, classrooms and bathrooms in the center Job Title: Nanny

January 2012-November 2013

• Responsibilities :

• Changing diapers

• Feeding

• Clothing

• Assisting with potty training

• Teaching basic concepts (colors, numbers etc.)

• Planning daily activities

• Maintaining a set schedule for naps and meal times Harps Food Stores Inc.

September 2011-December 2011

• Job Title : Checker

• Responsibilities :

• Checking and bagging grocery items

• Cleaning bathrooms

• Helping customers find items

• Taking items back to the proper place that customers didn't want

• Cleaning the break room

• Checking ID's of customers buying tobacco products

• Receiving money and giving proper change

Professional Qualifications Summary:

• Quick learner

• Punctual

• Respectful

• Responsible

• Dependable

• Can type 65 wpm

• Intermediate computer knowledge

• Taken classes for early childhood education

• Excellent customer service

• Great with children

• Great with animals

• Helpful

• Can stay calm in stressful situations

• Involved with different ministries in my church

• Infant and Adult First Aid/CPR/AED certified

• Team player

Contact this candidate