Service Engineer

Sergio J. González

Personal Information

***** ******** **. ***** ***, Houston, Texas, 77042 – *.********@*******.***.** - +1-713-***-****

Visa L2 – Employment Authorization Document (EAD) – No sponsorship needed

Summary

Sr. Telecommunications Engineer bilingual Spanish speaker with eighteen years of experience in designing, building and maintaining small- to large-scale Network environments; with notable success identifying opportunities to make architectures simpler and more efficient, planning and implementing solutions to reduce costs across the infrastructure. I have demonstrated exceptional capability of leading cross-functional teams and coordinating projects to achieve targeted results.

Skill Areas

High and low level design of Service Provider Networks, Enterprise and Data Center, Configuration & Troubleshooting, ROI (return of investment) Analysis, Technical Writing (Manuals/Technical Specs) and Team Building & Mentoring

Equipment

Cisco (Catalyst, ASR, Nexus), Alcatel (SDH - Sonet), Asga (SDH, PDH) and MRV (OTN, Transponder, WDM)

Protocols

Ethernet, Spanning-tree, 802.1Q, TCP / IP, VRRP/HSRP,VSS,VPC, BGP, MPLS, OTV, OSPF, EIGRP and SDH(Sonet)

Professional Experience

Field Engineer 11/2014 – 01/2016

Logicalis Latam S.A - Buenos Aires, Argentina (Activity: provider of IT solutions and managed services).

Field engineer in the Post-sale area, principally focus on routing and switching Cisco technologies in service provider and Data Center environment. Responsible for the design, documentation and implementation of projects assigned by the company, according to customer requirements. Projects developed:

Client: Bank HSBC Argentina: upgrading of Catalyst technology to Nexus (DCLAN). I performed low-level design of the solution and implemented it. Equipment involved: Nexus 7010, Nexus 5048, Nexus 2048T, Catalyst 6500, Catalyst 4500 and Catalyst 2900. Different VDC (Core, Aggregation and OTV) were implemented. The L3 protocol was EIGRP. LACP & VRRP were implemented to offer better redundancy, VPCs were configured in different levels. FEX was configured between Nexus 5048 and Nexus 2048T. OTV was implemented to interconnect the two datacenter.

Client: Bank Santander Rio: replacing the core of the MAN to technology nexus. The preexisting equipments were changed for two Nexus 7000. All configurations were adapted to the new technology. EIGRP/VRRP & PVST was used in this project.

Client: Claro Argentina (Telmex): Several projects developed, some of them involved: upgrading Controller SUP 720 to 2T in Catalyst 6500 in six different HUB’s. Equipment replaced and upgraded in access, aggregation and core of the MetroEthernet network. Configuration and remote start of ASR1000/Catalyst 3600 ME/ASR9001. OSPF, MPLS and BGP were used.

Client Total Argentina: Inserting Nexus 5000 in aggregation role and connecting Nexus 2000 (FEX) to replace existing access.

Network Engineering Coordinator (Team Leader) 09/2007 – 10/2014

Metrotel S.A - Buenos Aires, Argentina (Activity: Telecommunications Service Provider).

In charge of the engineering department. Responsible for the design/implementation & maintening of the CORE network over 400 HUBs with VPLS, MPLS & MST. The equipments involved were: ASR9010, ASR9001, ASR900 & Catalyst 3800/3600X.

Design of long-distance backbone using redundancy; different technologies were utilized such as: Dark Fiber, CWDM/DWDM, OTN & SDH.

Assesment of new technologies. Analysis of ROI (return on investment) in short, medium and long term periods.

Some projects developed:

In conjunction with other areas, I have designed and implemented a provisioning system for all services of the company; which increased 3 times the number of new services per month. After the first implementation, support and control modules were added to the system.

I developed a solid team of junior technicians, empowering them to achieve high performance with the ability to multitask and work under pressure.

I have coordinated and implemented the CORE migration of Metro Ethernet to VPLS network (Cisco technology both cases) was performed in a weekend with less than 3% of affected services.

I developed a new category of service for video contribution (SD & HD) over a new network OTN and dark Fiber.

Network Support Specialist 02/2004 – 08/2007

Metrotel S.A -Buenos Aires, Argentina (Activity: Telecommunications Service Provider).

Coching of junior employees. Design and support of DWDM/CWDM Network. Power budget analysis for the calculation of a fiber optic links. Design and support of BGP redundancy with different carriers (multihoming & load balancing). Maintanance of MAN Network L2 with Catalyst 6500/3560/3400 Switch over 200 Hub. Configuration of QinQ tunneling link. Design and Implementation of Access control policies (port security/sp filtering/ storm control) over Cisco/Planet/Raisecom and TrendNet Stwitch’s. Configuration and troubleshooting of policy based routing. Junior PHP Developer.

Network Support Technician 01/2000 - 01/2004

Metrotel S.A -Buenos Aires, Argentina (Activity: Telecommunications Service Provider).

Support, implementation and testing of corporate services L2&L3. Configuration & installation of Switch Cisco family Catalyst 6500/3560/2960/4500X/3400ME/3600ME. Implementation of IP services (DHCP/RPB/BW control) in router Cisco 7600/7200 and other branch routers. Service implementation over DSL network (ZTE & CCom). Design and support of SDH Network using Alcatel 1662/1640 and Asga equipments. Linux basic shell scripting & configuration. The monitoring software utilized were: WhatsUp, Cacti, MRTG, Alcatel NMS and SNMPc.

Wire Technician & Service Technician 12/1997 - 12/1999

Metrotel S.A -Buenos Aires, Argentina (Activity: Telecommunications Service Provider).

Structured wiring (cat5/5e) and electrical cabling. PC repair. Technical installations, commissioning, maintaining of radio service in 2.4 GHz and 5 GHz, wire and fiber optic links for Internet connections.

Education & professional development:

BS in Networks and Telecommunications.

University: University of Palermo, Argentina - www.palermo.edu

AS in Systems Analysis.

University: University John F. Kennedy, Argentina - www.kennedy.edu.ar

Technical certifications & courses:

Preparing CCNP Certification (300-115 Approved).

Cisco Certified Network Associate CCNA – 200-120 (ID 12788911).

Implementing Cisco Data Center Unified Fabric (DCUFI 5.0).

Designing Cisco Data Center Unified Fabric (DCUCD 5.0).

Troubleshooting Cisco Data Center Unified Fabric (DCUFT 5.0).

Implementing Cisco MPLS (MPLS v2.2).

Web programming in PHP y MySQL. Education IT.

Architectures and Technologies data centers in their path to Cloud Computing. IEEE

Broadcasting telecommunications networks and all-optical. IEEE

Linux, Distribution, installation and configuration. EXO

Leading and Working with top performer teams. Faculty of Economics UBA – Capacitarte

Executive Leadership Program. Faculty of Economics UBA – Capacitarte

Influencing and Negotiating - Leadership. Faculty of Economics UBA – Capacitarte.

Languages

English: Intermediate level written and spoken. Currently enrolled in Intensive English course (ESOL) at HCC.

Spanish: Bilingual - written and spoken. Native language

Awards and recognitions

Recognized as high performer employee in 2011 and 2013.

Recognized as best co-worker in 2008, 2010 and 2012.

Software packages

MS Visio, MS Project, Ms Excel, Ms Word, Ms Power Point, Linux, Database queries (Navicat), sniffing tool (Wireshark), MRTG Tools (cacti),monitoring tools (SNMPc, whatsup)

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