Sales Customer Service

Kevin Maher

Summary:

Results-oriented individual committed to developing business and meeting expectations. Experience working with top manufacturers throughout the United States.

Accomplishments:

oWorked with multiple factories throughout the United States developing and selecting equipment.

oConsulted Design Engineers and Architects solving complex applications.

oAssisted mechanical contractors concerning technical support, product recommendations, & equipment selections.

Experience:

Account Representative / Estimator

January 2007 to October 2015

Trane / Ingersoll Rand Willowbrook, IL

oResponsible for computing HVAC cost estimates for materials, purchased equipment, labor, & other construction related activities to assist sales on determining price layout.

oUtilize blueprints and specifications & knowledge of construction industry to analyze project needs.

oSelect & price proper equipment per plan and specifications.

oCreation and distribution of hundreds of final proposals.

oIdentify possible cost savings and/or cost problems with various projects.

oSupport sales and develop preliminary submittals as required.

oDocument work files in an effort to maintain costs & efficiency.

oObtain and validate vendor quotes.

oManage pre-bid meetings and making any necessary changes.

Inside Sales Representative

July 2006 to May 2007

The InterWire Group Lombard, IL

oResponsible for sales to existing as well as new customers.

oTechnical knowledge of various metals and chemistries.

oDevelop and maintain clients using market trends, pricing analysis, and new developments.

oKnowledge of computer systems and & ability to understand national distribution system.

oInsure Inventory is maintained for customers tracing past history.

oDevelop spreadsheets, sales reports, and qualifying day-to-day sales.

oWorking knowledge of ISO 9001 Installer.

Installer

January 2004 to January 2005

Sonitrol Alarm Company Orlando, FL

oInstall high-end commercial alarm systems.

oAssist customers with technical questions & engineering systems.

oAssure systems were in working condition and follow up to insure customer satisfaction.

oWorked with CCTV, DVR, Harmonic systems, Biometrics, & multiple other intrusion systems.

Customer Service/ Technician

January 2002 to January 2003

Advantage Computers Orlando, FL

oResponsible for building new computer systems for individuals & businesses.

oAssist customers with product selection and technical questions.

oAssure that inventory is maintained and products are in stock.

oResponsible for sales within store environment.

oChecked account receivables and processing quotes.

Account Representative

January 1998 to January 2001

The Torrington Company / Ingersoll Rand Downers Grove, IL

oManaging bearing distributors within the Midwestern - United States.

oDevelop business relationships with customers through sales calls, training seminars.

oIdentify opportunities utilizing past sales, new product developments, & customer input.

oAssist customers with product selection & provide technical assistance for field applications.

oResponsible for processing quotes, purchase orders, & expediting materials.

Account Representative

January 1993 to January 1998

John J. Moroney & Company Bedford Park, IL

oAssisted customers with the selection of refractory products, mechanical insulations, & fabricated materials.

oWorked with architects & engineers in an effort to determine appropriate product designs for field applications.

oProvided seminars & counseling to building code and fire officials throughout Illinois.

oCustomer support in the form of on-site assistance, letters, & submittals.

oConducted inside sales & cross selling of products in problem solving situations.

oWorked with manufactures to develop product selections for field applications.

oPresenter to the National Fire Inspectors Association & Illinois Council of Building Code Officials.

Education:

Associate of Science: Electronic Engineering & Telecommunication 2003

ITT Technical Institute Maitland, FL

GPA: GPA: 3.92/4.0

Bachelor of Science: Business Administration, 1993

Northern Michigan University Marquette, MI

GPA: GPA: 3.2/4.0

Interests:

Reading, Scuba Diving, Exercising, Yoga, Performing & Fine Arts, &Traveling.

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