Engineer Technical Support

Location:

Posted:

August 18, 2016

Lili Man

Email: ***********@*****.***

Professional Summary

Over 10 years coding/testing experience. Outstanding and detailed Developer and Test Engineer.

Excellent communication with customers and other department.

Core Qualifications

Extensive experience in automatic and performance testing

Familiar with many coding language and shell script

Proficient of data communications and enterprise network industry

In-depth study on the enterprise network security access

Technical Skills

Coding language: C#/C++/C. VBscript, PowerShell

Performance test tools: Load runner/QTP.

Networks protocol: TCP-IP/DHCP/Radius/AAA

Experience

Software test engineer 08/2007 – 09/2012

QA Manager ACK Networks Inc. /China

Developed automatic test suites with C#

Improved performance test cases use QTP and Load Runner

Set up all product test frame with Perl script

Assistant developer go through codes and finish unit test with C and C#

Troubleshooting and narrowed down bugs

Supervised and trained the tester team

Provided comprehensive product pre-sale and after-sale technical support.

Software Engineer(C) 11 /2004 – 08/2006

Coordinator between R&D and Support: H3C Technologies Co. Ltd/China

Developed new feature for QoS and DVPN module of the router with C language

Finished Unit test with script and go through other’s coding

Researched and developed of all the features of the low-end router product line maintenance interface.

Made feedback on the market and the technical support department of technical problems, quickly locate features or modules.

Organized and coordinated a variety of resources to solve the problem, the maintenance release.

Software Engineer (C++) 08 /2002 – 10/2004

DBA (ORACLE) CRSCD Co. Ltd/China

Researched and developed of train plan function of TW-2(Dispatch Management Information Rail freight marshalling system) with C++

Develop on model of TW-2 and support customers

Education Background

B.E. Degree-Computer Science and Technology, Beijing JiaoTong University 09/1998 - 07/2002