Customer Service Data Entry

Shavon J. McCraven

**** ***** ******

Merrillville, IN 46410, Apt 315

Objective

I would like to obtain a challenging position in your company, where I can grow and develop long-term orchestrated by my initiative, customer focus, and collaborative skills.

Education

Graduated June 1997 Roosevelt High School Gary, IN

Completed general curriculum

Relevant Experience

2015 – Present Patient Access Coordinator

Rush University Medical Center – Chicago, IL

Consistently convey a helpful, caring, and respectful attitude both verbally and non-verbally to our internal customers, i.e. co-workers and external customers, i.e. patients.

Effectively communicate both verbally and in written form.

Communicate clearly, concisely, and accurately using the appropriate tone and volume so as to be accurately understood by the customer.

Adhere to company standards and excellent service levels.

Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

10/2010 – Present Team Leader

Infields (Macys) – Chicago, IL

Demonstrate the highest standards of customer service to guest.

Assist in overseeing and managing daily operations of front of house activities.

Ensure all financial and personnel/payroll related administrative duties were completed accurately, on time and in accordance with company policies and procedures.

Adhere to company standards and excellent service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.

Provide direction to employees regarding operational and procedural issues.

Efficiently collects payments and operates cash registers.

03/2014 – Present Marketing Representative

ETC Marketing Solutions Chicago, IL

Maintain a professional and customer service focused demeanor.

Assist with gathering research on marketplace trends.

Administer and gather Market research that includes surveys, customer questionnaires, analysis of customer service records, and customer retention and repeat rates.

Attend events to promote products demonstrations.

02/2000 – 02/2009 Mail Clerk

United States Postal Service Gary, IN

Provided excellent customer service to both residents and co-workers

Sorted and distributed mail to designated areas.

Operated a flatbed sorter.

Consistently met production goals.

11/ 2000 – 12/ 2004 Clerk

Lake County Assessor Crown Point, IN

Demonstrated excellent customer service Assisted in application process for the non-profit organizations.

Assisted tax payers and realtors with property inquires.

Responsible for answering phone, filing, data entry, and 10-key operation.

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