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Customer Service Manager

Location:
Lubbock, TX
Posted:
August 15, 2016

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Resume:

ALICE MONTHE

**** **** ****** *** ** Street Lubbock, TX 79414 **********@*****.**

Phone: 240-***-****

OBJECTIVE

I am a dynamic and performance-driven professional, with a range of practical experiences and technical competencies. Risk analyst, and team member with 7+ years of skillfully adapting to new settings and cultures. Seeking a hands-on opportunity with potential to contribute to Network/Information Security.

Key strengths include:

Risk Management skills with keen ability to support IT projects and critical programs;

Multicultural Awareness and strong customer service skills;

Network monitoring and supporting of LAN/WAN connectivity;

Network configuration, Troubleshooting, Network monitoring and supporting of LAN/WAN connectivity;

Understanding of programming structures, including Microsoft Windows Server;

Details oriented and troubleshooting skills with ability to address connectivity issues and resource availability;

Network configuration and monitoring including Password recovery on routers/switches etc.

EDUCATION & CERTIFICATIONS

Master of Science in Homeland Security: University of Maryland, MD (2015)

Master of Science in Education Management – Higher Teacher’s Training University, Cameroon (2003)

Bachelor of Science in Business Administration – Higher Teacher’s Training University, Cameroon (2001)

PROFESSIONAL EXPERIENCES

SAM & CO LANDSCAPING, Lubbock TX 2016

Project Manager

Ensured network availability and maintained permanent communication with network engineering team

Ensured project layout and supervised the day to day operations of crew members

Addressed customer concerns and provided friendly, polite, respectful customer service while also complying with standard operating procedures

Logistic procurement for tools used in pulling weeds, trees/shrubs trimming and planting, mulch spreading, etc.

TRANSPORTATION SECURITY FFICER (TSO), Washington DC 2014 - 2015

Transportation Security Administration, (TSA)

Operated 3 pieces of equipment, screening 900 people per day and inspecting 200 plus bags for high level security

Provided friendly, polite, respectful customer service while also complying with standard operating procedures

Collaborated and coordinated across functions to maintain continual awareness of security threats at airport entry and exit points

ADMINSTRATION EXPERINCE

TORTURE ABOLITION AND SURVIVOR SUPPORT COALIATION INT, Washington DC 2008-2014

Finance and Administrative Manager

Managed vendors, donors and IT procurement

Assisted the CFO in variety of finance functions as well as daily administrative duties

Managed staff logistics, training, management meetings and consultants’ engagements

Collaborated with the advisory committee to refine and implement the strategic plan while ensuring that the budget, staff and priorities were aligned with core mission

Ensured the delivery of high quality services while managing for current and future growth

VOULUNTEER EXPERIENCE

Certified CERT (Community Emergency Response Team) (2014)

Volunteer for Women in Homeland Security BBQ Event (ICE Foundation benefit) (2014)

Volunteer for DC Street Car Drill (DDOT & The Olson Group, Ltd. Safety event) (2014)

Certified Professional in Education Management for the Government of Cameroon (2004)

PROFESSIONAL TRAINING & Certificates

Member of Torture Abolition and Survivor Support Coalition, International (Current)

Member of Community Emergency and Response Team (CERT) (2010)

Awarded scholarship by Association of Contingency Planners (ACP-USA) (2014)

OTHER ACCOMPLISHMENTS

Chosen as a leader in Cameroon to participate in 52nd Summit of the United Nations on the Status of Women, NY (2008)

Member of TASSC Team presenting HR training on the topic of, “Working Together to End Torture”, Washington DC (2010)

Participant in Torture and Gender, Amnesty International Conference: John Jay College, NY (2010)

Gain U.S. Citizenship (2015)



Contact this candidate