Customer Service, Active Directory, Exchange Management Console

Rashawn Andrews

C: 347-***-**** E: *******.*******@*****.***

Profile Summary:

An individual with high energy that works well under pressure and able to excel in a fast paced environment, while maintaining organization and efficiency. Skilled with computer systems and software. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Skilled at encouraging others and developing rapport with peers. Professional demeanor with excellent communication and interpersonal skills. With four plus years of proven customer service and multi-tasking skills; along with strong work ethics.

Summary of Qualifications:

Trained in installing, configuring, maintaining, optimizing and repairing all Microsoft Operating Systems including but not limited to Windows Server/XP/7/8/8.1/10 OSs.

Install, Configure and Utilize third party applications: Antivirus tools, Spyware removal, Partition magic, Norton Ghost for Disk Imaging.

Trained in installing, configuring and maintaining Apple Operating Systems 10.7 through 10.11

Ability to learn new skills, analyze problems, take appropriate action to correct the problem and to be able to apply and share knowledge.

Experience using trouble shooting application software & hardware, and the ability to independently handle problems that are complex, unknown and new.

Experience:

Service Delivery Technican II, SH Group, Inc., New York, NY May 2016 – August 2016

Installing and Deploying Laptops

Using Active Directory & Office 365 to manage accounts

Use SCCM to create and deploy images

Administering Adobe Creative Cloud Accounts

Troubleshoot Skype for Business

Used Managed Desk for Ticketing System and Manage Assets

Sophos Anti-Virus/Malware Security

SharePoint Management

IT Service Desk Support Specialist, High 5 Games, LLC, New York, NY May 2015 – May 2016

Installing and Deploying PCs and Macs

Using Active Directory & Exchange Management Console to manage accounts

Administering Adobe Creative Cloud Accounts

Configuring and Deploying Cisco IP Phones via Cisco Call Manager

Installed & Troubleshoot Cisco Video Conferencing Units

Installing and Configuring VPN Services (Cisco AnyConnect & Junos Pulse)

Used KACE Ticketing System to manage Assets

Anti-Virus/Malware Security via Symantec, Sophos, & MalwareBytes

Managed Verizon Mobile Business Account

SharePoint Management

Installing and Deploying Office 365

Support Services, ASI System Integration, Inc., New York, NY April 2012 – May 2015

Installation, Troubleshooting and Repair of various Desktops, Laptops, & Printers on Networks

Norton Ghost Imaging and Mac Imaging

Installing and configuring Lotus Notes

Serviced Devices with use of Ticketing Queue

IT Technician, 1Tech Services, Inc., Queens, NY February 2011– April 2012

Cable management: (used wire ties to organize cables behind walls, under floors and those connection to Cisco switch from a patch panel)

Install structured wire cable systems for data, voice, and video communications network

Punch down cat 5/6 cable to patch panel/Build Ethernet cable/patch cable, and crossover cables

Provides technical expertise to end-users regarding optimal set-up for software, hardware and network

Install, configure, monitor and troubleshoot a wide range of network and data communications

Analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem

Education/Certifications/Training:

High School Graduate, Transit Tech High School, Brooklyn, NY 2010

CompTIA A+ and CompTIA Network+ Certified Technician, Brooklyn JC, Brooklyn, NY

Certified Apple ACMT Technician, ASI System Integration, Inc., New York, NY

Certified Dell & Lenovo and Lexmark Technician

Certified Customer Service Specialist, U.S. Department of Labor, Boston, MA

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