Customer Service Health Information

Shenita M. Jackson

*** ***** ****** ************, ** 32206 • (M) 904-***-**** • **********@***.***

Summary of Qualifications

I am a seasoned Health Care Professional that specializes in Health Information Management. I am seeking to contribute my leadership, customer relations and logistical skills with an organization that prioritizes growth, success and excellent service for their population; within an environment where my discipline, positive attitude, professionalism, and passion for excellence can be utilized.

Professional Experience

S&K Commercial & Residential Cleaning, Inc. Jacksonville, FL February 2011-Present

President/Owner

●Plan and prepare employee work schedules.

●Coordinate activities with staff to ensure that services are provided in an efficient and

timely manner.

●Inspect work performed to ensure that it meets specifications and established standards.

●Perform or assist with cleaning duties as necessary.

●Confer with staff to resolve performance and personnel problems, and to discuss company policies.

●Establish and implement operational standards and procedures for the departments supervised.

●Investigate complaints about service and equipment and take corrective action.

●Inspect and evaluate the physical condition of facilities to determine the type of work required.

●Check and maintain equipment to ensure that it is in working order.

Florida Processing Services Jacksonville, FL May 2007-January 2008

Receptionist

●Operated multi-line phone system

●Processed all applications according to FPS standards

●Ensured accuracy of front end data on all client files

●Organized data for input into system and filing alphabetically

●Opened and closed of satellite office according to schedule

SHANDS Jacksonville, FL December 2002-November 2006

Health Information Management Associate

●Filing and retrieval of patient information

●Operated multi-line soundex system

●Released information for the Medical Examiner, Physician’s Office, and Contamination of Care

●Processed transcribed reports with accuracy and completion according to establish guidelines

Other Professional Experience

Medical Services, Co., Jacksonville, FL 2001 – 2002

Patient Care Coordinator

Performed assembly and analysis duties.

Provided customer service and release of Information.

Coordinated various administrative functions.

Communication with Nurse Case Managers, Patients, and Doctors.

Mega Nursing Services, Inc., Jacksonville, FL 2000 – 2001

Office Manager/ Staffing Coordinator

Orientates new field staff according to Mega Nursing Services standards.

Participates in rotation of on call schedule and responds to all calls according

to standards.

Contacts clients to monitor satisfaction and performance, including arrival calls,

1st day checks and weekly performance calls.

Processes all applicants according to Mega Nursing standards, through screening, interviews, testing and reference checking

Education

Florida State College of Jacksonville (June 2013)

Associates in Business Administration

North Florida Institute

Health Information Management Technology Certificate

Jacksonville Career Training Center

Computerized Business Systems Certificate

Florida Community College of Jacksonville

Certified Nursing Assistant and Home Health Aide

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