Manager Customer Service
Resume:
April **** to Current
2014
2012
Bill-Bern Balthazard
Objective/Goal
Highly motivated, energetic and detail-oriented pharmacy Lead Technician seeking to share my skills and knowledge
Skill Highlights
On-the-Job training coach for CVS Store
#960, #1312 and assisted with training at
#974. Assisted Team Leader in developing a
staff of highly trained technicians that are a
resource to the rest of the district.
Excellent communication and leadership
skills
In-depth knowledge of all CVS policies and
procedures, technician duties and
responsibilities and store operations
Highly organized, efficient and adept at time
management
Professional Experience
CVS/Pharmacy
Certified Lead Technician
Easton, PA
-Responsible for technician scheduling, communicating with employees about availability, and resolving staffing issues when they arise
-Assist pharmacist in creating daily workstation assignments and ensuring colleagues' strengths are being best utilized
-Maintain appropriate pharmacy inventory by processing returns, recalls, transfers and deliveries. Review, organize and file all related documentation to comply with laws and company policy.
-Support other District 5 stores during third party audits and other projects and District 3 stores with staffing
-Triage customer questions, issues and complaints and work with pharmacist toward resolution
-Proficiently process prescriptions from data entry to pick-up and assist pharmacist in redirecting colleagues in order to maintain ideal work flow
CVS/Pharmacy
Pharmacy Technician
Easton, PA
Entered new patient profiles and prescriptions. Resolved third party rejections. Efficiently answered multi-line phone calls and processed high volume of requests. Communicated with all customers and staff in a pleasant and professional manner. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Education and Training
Lehigh University
Bachelor of Arts: Anthropology/ Pre-Pharmacy
Bethlehem, PA, USA
Minor in Chemistry
Licenses
Certified Pharmacy Technician (PTCB)
06/2012
References
Riddhi Patel
Emerging Leader and Pharmacy Manager - Store #1312 cell: 201-***-****
e-mail: ******.*****@***********.***
Denis Gumanov
Pharmacy Manager - Store #960
work: 610-***-**** cell: 518-***-****
e-mail: *****.*******@*****.***
Adrienne Snik
Pharmacy Manager- Store #5885
work: 610-***-**** cell: 484-***-****
e-mail: *******@*****.***
640 Hayes St, Bethlehem, PA 18015 - 484-***-**** (C) - ****.**********@*****.***
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