Manager Customer Service
Resume:
Dana Partridge
St Charles, MO *****
*************@***.***
Summary:
Energetic, dependable, with proven ability to effectively multi-task. Self-starter, independent worker, and highly adaptable to ever changing circumstances. Demonstrate high detail to accuracy and productivity.
Qualifications:
A/R Collections Insurance Billing Report Preparation Patient Billing
Problem Solving Team Motivator Cash Posting Customer Service
Credentialing Payroll Refunds Contract Negotiations
Software/Systems:
Centricity LabDAQ DAQbilling Benchmark
Gateway EDI Salesforce Medtech Medical Manager
Secure Epremis McKesson CARS Legacy HCN eMedix
eClinicalWorks AllScripts Vision
Professional Experience:
St Louis Pain Consultants January 2016 – June 2016
Billing Manager
Billing Manager Ambulatory Surgery Center
oAmbulatory Surgery Center accounts receivable
oPosting Charges
oPosting Insurance payments
oPosting Patient Payments
oPrior Authorization
oSchedule Surgeries
oMonthly financial reporting
oCredentialing
Professional accounts receivable
oReconciliation of claims 90 days past due
oWorked denied claims
oPatient Collections
oPrior Authorization
oObtain medical necessity documentation
National Medical Billing Services December 2014 – December 2015
Accounts Receivable Manager
Ambulatory Surgery Center accounts receivable
oRevenue cycle reclamation of 3+ million dollars
oNegotiation with third party payers
oWorked denied claims through clearing house
oAppealed for low pay out of network payment
Professional accounts receivable
oRevenue cycle reclamation of 1+ million dollars
oReconciliation of claims 90 days past due
oWorked denied claims through clearing house
oPatient collections
oObtain medical necessity documentation
AIM Laboratories, LLC January 2014 – December 2014
Patient Account Representative
Diagnostic lab billing and collecting of accounts
oInsurance
oPatient
oPrivate Client
Participate in Implementation of new billing software
Manage daily EDI rejections
Perform cash posting for all accounts
Educate and train new team members
Cleanup of accounts in legacy system
Coram April 2012 – March 2013
Billing Supervisor
Manage team of 12 employees
Monthly financial reporting
Administration of IT security for billers
Performed payroll on the ADP system
Annual evaluations of team members
Clear Practice, LLC January 2011 – February 2012
Customer Service – Tier Two EMR/Billing Supervisor
Monthly financial reporting
Oversee billing and collections of Clear Practice accounts
Assist patients regarding account balance
Process refunds to patients
Obtain medical necessity documentation for collection team
Dr. Orell, Orthopedist August 2009 – December 2010
Office Manager/RMC
Manage team of 6 employees
Contract negotiations with private insurance carriers
Maintained all physician credentialing
Manage private pay billing and collections
Performed charge posting for all surgical procedures
Credentialing
Sound Health Services PC July 2002 – August 2009
Assistant Office Manager/RMC
Coding and billing of surgical accounts
Performed posting of payment
Credentialing
Processed refunds to patients and insurance carriers
Manage and processed payroll
West County Surgical Spec October 1999 – July 2002
Medical Billing/Patient Specialist
Maintained updates to ICD9-CPT coding changes
Account Receivables
Surgical billing and collections
Perform billing and collections for patient accounts
Collection reports
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