Ihap elwasifi

Summary

Energetic and confident professional looking for a position as Customer Service representative with networking and electronics, skills in situation analysis and client needs evaluation to get the maximum level of satisfaction of guests. To obtain a position as a Customer Service Representative with ancient institution. Offering profound ability to create a positive impression before customers in order to build and retain customer base.

Skills

Exceptional listener.

Analytical/Research Skills.

Computer/Technical Skills.

Flexibility/Adaptability/Managing Multiple Priorities.

Interpersonal Abilities.

Communications Skills (listening, verbal, written).

Leadership/Management Skills.

Multicultural Sensitivity/Awareness.

Planning/Organizing.

Problem-Solving/Reasoning/Creativity.

Teamwork Skills.

Experience

RTA (Roads and Transport Authority) – Customer Service Representative

2016- Present

Samsung – Customer Service Representative

2015 - 2016

Vodafone Egypt – senior Customer Service Representative

2014 - 2015

Al Hassan & Al Hussein Group - sales and marketing executive 2013-2014

* Preparing, planning and project managing the publication of all publicity material to maximize brand promotion.

* Creating marketing campaigns and working with the company's external PR agency to see them executed.

* Planning and project managing marketing events and evaluating their success

Etisalat Egypt - Customer Service Representative 2010 -2013.

* Advising customers to get the better rate plan or services.

* Handling and resolving customer complaints.

* Adding new services such as mobile, fixed line and internet.

* Advising customers to buy the better product in the best time.

* Set up new customer accounts.

* Aware about our competitor deals and offers.

* Make an action plan to over achieve my target and help my team to achieve the store target.

Mobinil Egypt - retail sales executive 2008 -2010.

* Approaching customers and helping them with their needs.

* Assisting the management team in maximizing the stores sales and profitability.

* Describing or demonstrating in detail a product and its benefits to customers.

* Assisting customers with their enquiries.

* Putting up posters and promotional material for sales etc.

* Completing all necessary paper work at the start and end of shift.

* Replenishing stock on shelves. Identify trends in complaints and highlight to the relevant managers.

Education High Institute of Management & Computer science – “Bachelor of Business Administration and Information Systems.”

2002 -2006

• Graduation Year: 2007/2008.

• Grade: B+.

Personal Information

• Date of Birth : 3 Jul 1986

• Marital Status : Single

• Nationality : Egyptian

Training Course

• ICDL Course.

• Leadership skills Course.

• English language Course.

• Marketing & sales Course.

• Communication skills Course.

• Customer service Course.

Language

Arabic: Mother tongue English: good

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