Customer Service Sales

Jorge E. Tenorio

***** ** ***** **. **** X • Miami, Florida 33176

Ph. 786-***-****

**************@*******.***

OBJECTIVE

A Bilingual (English, Spanish) quick learner, a master of new technology; equally successful in both team and self-directed settings; and proficient in a range of network/hardware/operating system troubleshooting, PC assembly, system integration, technical support and customer service helpdesk.

EDUCATION & CERTIFICATIONS

Miami Dade College Miami, FL 01/2015 – Grad date: 12/2017

Networking Service Technology Associates Degree GPA 3.6

Avaya University Online

Maintenance and programming of PBX Avaya (Administrator), Maintenance and programming System of Audix (Voicemail), Programming of ACD

Universidad Cooperativa de Colombia Cali, Colombia December 2007

Systems Engineering GPA 4.0

Universidad Autonoma de Occidente Cali, Colombia

Mechanical Engineer GPA 4.0 December 1998

COMPUTER QUALIFICATIONS

Operating Systems

DOS, Unix/Linux, Mac OSX, Windows 2000, Windows 2008/09, Windows Vista, Windows XP

Software Applications

Access, MS Exchange, MS Excel, MS Outlook, MS Word, lotus, WordPerfect, PBX Avaya

Hardware

Assembly, Diagnostics, External Drives, Install Peripheral Devices, Troubleshooting, Upgrade, Hardware repairs

Networking

Cabling (Twisted Pairs), LAN/WAN Configuration, Task Manager, TCP/IP, Troubleshooting, OSI

EMPLOYMENT EXPERIENCE

FEDEMAR’S ART Miami, FL Jan 2008 – Present

Computer Support Specialist/Portrait Sales Representative

Selling portrait packages

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Oversee the daily performance of computer systems.

Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

Manufacturing portraits

Driving sales and meeting sales and performance goal

COOMEVA EPS S.A Cali, Colombia Jul 1996 – Feb 2007

National Sales Coordinator

Maintenance and repair of four office workstations. Setup of software (Microsoft Office, Outlook, Quick books Intuit, Windows Operating systems.)

Selection and contracting with suppliers.

Monitoring and qualification of suppliers.

Develop and maintain management indicators.

Maintenance and programming Avaya Switch Board.

Computer Repair and Maintenance

Help create sales presentations by attending brainstorming meetings with internal departments and with clients; developing presentation formats and materials; creating and/or maintaining one sheets and media kits.

Provide customer service for national and local accounts customer service includes obtaining local invoices for clients/agencies as needed; interacting closely with Traffic Department and Programming to ensure smooth execution of sales orders and tracking down missing copy and instructions

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