Manager Assistant

COLBY JEAN CORSO

OBJECTIVE

To obtain a full-time position that utilizes my skill set and experience while consistently providing unique opportunities to challenge my knowledge and further my experience.

EXPERIENCE

2016-2016 Go Ape Freedom Park Williamsburg, VA

Part-Time Instructor

Provided scripted and non-scripted presentations for up to 25 guests

Displayed mastery of safety-brief (tested monthly)

Proven flexibility in high-stress, high-volume work environments

Provided world-class service to all guests

2008-2016 SeaWorld San Diego San Diego, CA

Assistant Supervisor for VIP Tours (2011-2016)

Tasked with designing, implementing and executing a department-wide initiative for new hire training (successfully implemented and utilized consistently as of March, 2015)

Developed, organized and supervised projects and events for the Education VIP Tour Program

Organized and arranged events and experiences for all high-profile clients including celebrities, Make-A-Wish guests and investors

Cultivated and maintained connections with vital company stakeholders as well as regular guests

Managed 30 tour guides and up to 80 educators during busy seasons

Generated revenue for a multi-million dollar company via sales and marketing within the Education Department

Regularly delivered both impromptu and scripted presentations (10-90 minutes in length) for up to 1,000 individuals

Displayed competency in administrative duties including multi-line phone calls, appointment setting, travel planning, etc.

Provided necessary training to new and veteran tour guides

Coordinated camp programs for up to 250 guests

Taught K-12 graders in both classroom and outdoor environments

Showed proficiency in behavior management and teaching techniques for grades K-12

Maintained strong interpersonal relationships with supervisory staff

Consistently displayed flexibility in a high-intensity, high-volume work environment

Continuously offered new ideas to management, up to and including the Park President, for how to continue to excel in sales and customor satisfaction

Proficient in Microsoft Office (Word, Outlook, PowerPoint, etc.)

Selected as a master writer for SeaWorld’s company newsletter

Facilitated employee growth through coaching and mentoring

Educator 1 (2008-2011)

Selected for training for all Education Department programs (performance-based)

Received a record number of personalized guest letters in 2009

Selected for Employee of the month in 2009 and 2010

Promoted to Assistant Supervisor for VIP Tours in 2011

Displayed mastery of pulic speaking skills both on and off the microphone for up to hundreds of guests

Trained in entry-level public relations

Consistently selected for seasonal leadership positions from 2009-2011

Coordinated Camp programs for up to 250 guests

Supervised up to 25 employees

Kept current on constantly updated information, rules & regulations

Showed flexibility in a high-intensity work environment

EDUCATION

2012-2014 San Diego State University San Diego, CA

Bachelor of Arts Degree in Communication

INTERESTS

Obstacle course racing, adventure racing, crossfit, hiking, paddleboarding, camping, rock climbing, bouldering, etc.

REFERENCES

Laura Mowery (coworker) Assistant Supervisor at SeaWorld San Diego. Known 8 years. 661-***-****

Spencer Harris (supervisot) Supervisor at SeaWorld San Diego. Known 8 years. 619-***-****

Mike Dunn (manager) Manager at SeaWorld San Diego. Known 8 years. 858-***-****

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