Customer Service Office

MELISSA AVERETT

**** ******* * ************, ** 470-***-**** acv6hc@r.postjobfree.com

SUMMARY

An active listener with strong interpersonal skills, cash handling skills, detail-oriented, accurate, and dependable, with an uncompromising work ethic. I Strive to understand client needs and provide exceptional results.

COMPUTER SKILLS

Software

Office Mate, Navi Net and Exam Writer

VSP, Eye Med, Vba, UHC, Aetna

Proficient in WMS and warehouse operations

Detail-oriented,

PC Skills in Windows environment

Good judgment

Good team player

Data entry skills

Problem-solving skills

Effective communication and interpersonal skills

Able to listen to verbal instructions

Customer Service Oriented, Contact Lens Specialist

Large Customer Base, Excellent Optical and Dispensing Skills

EXPERIENCE

12/2014- Present

04/2011-/12/2014

Customer Service Rep/ Express Pros

Processed Insurance for Obama Care

Provided quotes

Accepted payments

Tax Compliance

Office Manager/ Human Resources - Property Damage Appraisers,

Efficiently handled key process and office management activities

Supervise personnel and trained new hire on office practices

Introduced work processes that improved efficiency in activities and work productivity

Arranged business meetings and prepared meeting reports

Handled tasks related to preparing client project report

Set appraisal policy to ensure compliance with all regulatory requirements and ensure adherence

07/2009-03/2012

Warehouse/ Mail Clerk/ Shipping and Receiving Clerk Jasmines Packaging

Pull and prepare product for shipment ensuring the exact number and types of product is loaded

Loading, unloading, moving, stocking and staging products and materials

Unload trailers, put away stock, receiving, hand held scanning

Lifting 75lbs

Delivered in-bound mail

Selling stamps Metering postage

Helping customers decide on the best mode of transit

Sorting mail in the mail room and placing it in the individual post boxes

Sort interoffice and regular mail by department

Log and distribute overnight packages

06/2009-03/2011

Janitorial Supervisor- Bonnie’s Janitorial Services

Clean society room, organization offices, meeting room, and laundry room

Wash out steps and elevators on a regularly scheduled basis

I carried different tasks such as plumbing, electrical, and some minor maintenance works

Clear all area by picking garbage and other unwanted material from surroundings

Performed every day checks for cleanliness and finished homework

I checked out all light bulbs in hallways and general areas

Helped employees in their minor works and carried other duties and responsibilities as per assignment

08/2004-04/2009

Outbound Call Center Supervisor/Collections- Cendent Mortgage

As team leader, motivated and supervised an outbound call center staff of 300 staff

Developed a system and call scripts to facilitate the efficient management of the call volume

Provide customer service excellence and technical support on telephony systems

Conduct hundreds of interviews with responsibility for the placement of over 175 employees

Responsible for locating and notifying customers of delinquent accounts, usually by phone but sometimes by letter

High percentage of payment secured and compromises offered where customers are in financial trouble

EDUCATION

11/2003-05/2005

Business and Office Technology, Columbus Technical College

05/2015-current

Practical Nursing, West Ga Technical College

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