Customer Service Sales Representative

James R. Koury

*** ***** ****** • Oneonta, NY ***20 • 607-***-**** • **********@*****.***

QUALIFICATIONS

• Compassionate and professional individual committed to the service of others

• 22+ years of managerial experience

• Creative, motivated, punctual and follows directions accurately

• Independent thinker, leader, problem solver, diplomatic and patient

• Personal, outgoing, affable, relates well to other people, and embraces change

RELEVANT SKILLS AND EXPERIENCE

Managerial/Customer Service

• Supervised office of 3 employees for 22 years

• Cultivated a cooperative and comfortable working environment

• Fielded customer inquiries and advised them of solutions and provided answers

• Acquired grant funding to develop comprehensive record management program

• Analyzed and examined information to develop policies and programs

• Maximized office efficiency and simplified procedures

• Completed professional certification programs

• Launched Diversity Rules Magazine, an alternative focus publication

Writing

• Authored press releases and composed professional opinions

• Edited official documents related to meeting proceedings

• Composed content for online writing services and websites

• Corresponded with local, state and federal officials

• Demonstrated clear ability to express thoughts and ideas succinctly

• Visualized ideas and brought them to life through the written word

• Writing a book currently

Event Planning

• Planned and coordinated public events

• Organized educational events and seminars

• Recruited volunteers to assist in various projects

• Forged alliances and partnered with others to facilitate effective roundtable discussions

WORK HISTORY

Freelance Writer Independent Writing and Writing Contract Services

Sweet Home Oneonta Director of Client Services

Hometown Oneonta Sales Consultant

Daily Star Motor Route Operator

Camden Group Sales Representative/Planning Professional

Wresting Superstars Live Director of Live Events

City of Oneonta City Clerk

EDUCATION

Master of Urban Planning SUNY Buffalo, Buffalo, NY

Bachelor of Arts Public Affairs SUNY Albany, Albany, NY

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