Customer Service Representative
Resume:
STEPHANIE RIVERA PERALTA
Indianapolis, Indiana 46260
Mobile Phone: 317-***-****
E Mail: h *************@*****.***
OBJECTIVE
To obtain a position within the leasing profession whereby the education and skills that I have cultivated as a Leasing Agent and Administrative Support Specialist, will be utilized to their fullest extent. Lids Team Sports 5349 w 76st Indianapolis,In 46260 Quality Control Specialist
September 2015 – February 2016
● Maintained daily average order entry rate as minimum of1,000 orders per day while average error rate below 0% of entire processed orders.
● Analyzed and comprehended order paperwork to identify product requirements.
● Prepared manifests and labeled boxes having clear title and description.
● Sent completed orders to designated area utilizing wheeled cart.
● Verified completed orders to check for accuracy and correctness.
● Controlled inventory stocks and reviewed document replenishment requisites. Supported in maintaining and managing yearly physical inventory count at facility.
● Became familiar with timesaving methods for using computers to track and search for inventory.
● Performed high volume, manual inventory and store assessment scheduling with SVP/VP executives across the company throughout the year.
● Reviewed order twice and signed every verified order.
● Ensured to prepare order packs suitable for shipping.
● Provided assistance in receiving orders and sorted products to Quarantine. Timber Ridge Apartments, Indianapolis, Indiana 46205 Leasing Specialist
September 2012 – September 2014
● Advertise vacant rental units in newspapers and the website of the apartment complex
● Greeted, interviewed and screened prospective tenants and performed background checks
● Recorded telephonic conversions and personal meetings with prospects
● Arranged for apartment tours for renters
● Discussed with renters about the changes they preferred within the units
● Typed lease agreements and obtained signatures from the renters after confirming their understanding on terms and conditions of the leases
● Inspected property and arranged for the maintenance department to fix problems relating to plumbing, electricity, leakage, etc.
● Collected rent regularly and maintained records of resident files
● Attended to and resolved tenant complaints
● Worked with the property manager on extension of apartment leases
● Stayed current on the property rental rates
● Changed policies of the apartment complex as needed.
● Highly Skilled in office organization, billing administration, drafting rental contracts and sales presentations
● Proficient in property management and achieving the intended sales targets Duane Reade, New York, New York 10019
Customer Service Representative/Cashier
September 2003 – December 2005
● Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise.
● Developed ability to work in a fast paced atmosphere.
● Maintained excellent client relations and developed client rapport.
● Diplomatically resolved customer’s complaints on as needed basis.
● Ability to follow instructions well and make decisions with little or no supervision.
● Delegated responsibilities to employs to meet company’s expectations.
● Effectively developed telephone communication skills and consistently met quotas.
● Managed a high volume workload within a deadline driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
● Became the lead “go to” person for new reps and particularly challenging calls as one of the company’s primary trainers of new and established employees.
● Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
● Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calmed angry callers, repaired trust, located resources for problem resolution and designed best option solutions. Interfaced daily with internal partners in accounting, field services, new business, operations and consumer affairs. SOFTWARE AND SPECIAL SKILLS
• Speak, Read and Write Spanish
• Microsoft Word for Windows ( W indows 8)
• Microsoft Excel ( W indows 8)
• Microsoft PowerPoint ( W indows 8)
REFERENCES
References available upon request.
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