Customer Service Manager
Resume:
Decatur, IL *****
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Christina Kier
Objective:
To obtain a challenging position that will allow me to make an immediate impact that will ensure future success of the company.
Education:
Bachelor of Science, Industrial Technology Projected Graduation 12/16 Southern Illinois University, Carbondale, IL GPA: 3.56/4.00
Associate of Art, Art Graduated: 07/2013
Richland Community College, Decatur, IL
Skills:
CPS 6 Sigma Green Belt: Use to help reduce waste, and save money.
IBM Sessions (BIMS): Check demand, part status, releasing.
Capplus: Use daily to update operations and check part numbers
Team Center: To check how assemblies are put together/ make visual aids to help assemblers.
MSC: Order items for safety improvements, or general needs.
MS Office
Experience:
Caterpillar Inc, Manufacturing Engineer in Assembly Planning Decatur, IL Jan. 2012- Present
Implement standard work and engineering changes on the assembly line to ensure a successful transition
Employ CPS tools for continuous improvement such as CI system and PQVC Boards
Assist in developing and planning Team Lead University
Responsible for monthly CQMS reports and documentation for Commerce Park
Responsible for Reconfig’s
RCCA- Root cause and Correct Action- find answers to why
PMFEA’s- review and update
Caterpillar Inc, Team Lead Decatur, IL April 2005 - January 2012
Responsible for Takt Time/Cycle Time Performance in assigned work area.
Conducted daily process improvement dialogues with section manager /line employees focusing on increasing efficiency and throughput in my area.
Involved in all aspects of VOC meetings and RCA.
Assisted co-workers
Caterpillar Inc, Assembly & Test Specialist Decatur, IL April 2005-May 2006
Prepped prime product for paint with great efficiency
Experienced with specialty tooling (GCI Arms, DC Guns, Torque Guns)
Experience in Assembling and Troubleshooting Large Mining Trucks
Provided feedback/solutions to Manufacturing Eng on process improvements
Corrected errors in assembly.
Completed task under takt time.
Heritage Manor Nursing Home Certified Nurse Aid/Geriatric Care Spec
Mt. Zion IL January 2004-March 2005
Bathe and dress patients
Serve meals and help patients eat
Take Vital Signs
Lift patients into wheelchairs and beds
Hardee’s Opening Manager
Decatur IL January 2003-January 2004
Open restaurant.
Place employees in assigned places
Ensure everything was ready for the start of business.
Ensured Customer Service was top of the line.
Kept Drive thru times to a minimum
Burger King Closing Manager
Decatur IL January 2002-January 2003
Place employees in best fit positions
Ran reports on Labor cost-managed number of employees to maintain proper Labor Cost, and did Food QA
Maintained Customer Service levels
Ensured restaurant was kept clean
Food inventory/waste
Closed restaurant
Kept drive thru times to a minimum
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