Customer Service, TX License Claims Adjuster, Bilingual

Denisha M. Duron

***** ********* **, ****** ** **338 – 832-***-**** – ********@*****.***

Professional Experience

Liability Auto Claims Adjuster

Allstate Insurance Company, Houston, Texas

June 2014 - April 2016

Under general supervision, I am responsible for investigations into single and multi-car auto accidents to determine property and casualty liability. I maintain a good working relationship with policy holders while establishing credibility for the company through the quality of work and thoroughness of the investigations. I set the customer expectations, communicating timeliness for investigation and explaining applicable laws and coverages. I complete recorded statements, resolves loss of use issues, make payment to appropriate parties and negotiate and settle or refer to bodily injury issues where settlement is not possible. I deliver compassionate service that is fast, fair and easy to ensure customer retention. I am capable of working independently, prioritizing the individual’s own responsibilities and managing my own workload.

Senior Claims Service Specialist – Total Loss & Theft Allstate Insurance Company, Houston, Texas

February 2002- June 2014

Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local vendors; Prepare insurance claim forms and related documents and review them for completeness; Document or attach information to claim file; Contact insured or other involved persons to obtain missing information; Review insurance policy to determine coverage; Transmit claims for payment or further investigation if required; Manage office supplies for internal and external employees for local MCO; Cross train in various positions within the MCO; Knowledgeable as a GHRN Dispatcher

Temporary Employee

Kelly Services Inc., Houston, Texas

November 2001- February 2002

Assignment to Allstate Claims Office; Distributed Claim Estimates; Sorting and filing claim documents; Maintenance Printers/Copiers

Service Desk Team Member/Front End Supervisor

K-Mart, Sears Holding Corporation, Houston, Texas

July 2001- October 2001

Receive payment by cash, check, credit cards, vouchers, or automatic debits; Issue receipts, refunds, credits, or change due to customers; Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change; Maintain clean and orderly checkout areas; Answer customers' questions, and provide information on procedures or policies; Process merchandise returns and exchanges; Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Education

Aldine High School, Houston, Texas

High School Diploma, May 2000

Lone Star Dual Credit Program, completed 16 credits; Texas Scholar; Vice-President of the National Art Honor Society; Student Council Member; Varsity Soccer Team, 2 years; Principles of Hospitality & Tourism, 2 years

Additional Skills

Knowledgeable in Mainframe and Next Gen

Microsoft Office: Word, Excel, Power Point - Intermediate; Access - Basic Bilingual: English - read, write & speak fluently; Spanish - read, write & speak intermediately Fast Learner, Professional written and verbal communications P&C Texas License

References

References are available on request.

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