Customer Service Human Resources
Resume:
ALEISHA L. KLOUZEK
San Antonio, Texas 78247
**********@*****.***
SUMMARY OF QUALIFICATIONS
Highly motivated, results oriented professional with an administrative background, human resources experience and customer service expertise. Demonstrated proficiency in facilitating business operations; conducting financial transactions; creating purchase orders; providing front desk assistance; and maintaining files. Human Resources expertise in managing the hiring and orientation of new employees; assisting with benefits administration; and reviewing payroll documentation. A team player with strong customer service skills and demonstrated success in providing customer satisfaction. Software proficiency in SAP, Microsoft Word, PowerPoint, Excel and Outlook.
PROFESSIONAL EXPERIENCE
OLMOS EQUIPMENT INC., 2014-Current
DISPATCHER, ASSISTANT SHOP MANAGER, SHOP INVENTORY CONTROL
San Antonio, TX
Managed daily business needs for field operations. Ordered, facilitated and tracked material for excavation, concrete, and paving operations. Managed and dispatched haul trucks and fuel trucks. Assisted with managing daily shop operations.
FRANK HENRY EQUIPMENT USA LLC, 2011-2014
SHOP ADMINISTRATION (2013-2014)
San Antonio, TX
SHOP ADMINISTRATIVE ASSISTANT (2011-2013)
Grand Junction, CO
Conducted purchasing for shop, created and received purchase orders. Created, closed and invoiced job orders, and worked closely with upper management regarding needs of the shop. Assisted with creating procedures on operations. Built working relationships with customers and vendors to ensure satisfaction; responded to sales calls and monitored shop employees.
U.S. ARMY RESERVE, 2009-2012
FT Carson, Colorado/ FOB Stryker Iraq, Armed Forces Overseas Iraq
TEAM MEMBER/E-4
Functioned as Heavy Equipment Operator and member of Company Intelligence Support Team (CoIST); Gathered intelligence on a daily basis from a wide variety of sources, which included interviewing individuals and groups, reviewing open sources, and using specialized data collection and analysis tools. Analyzed information collected and produced detailed intelligence reports and summaries. Used the reports to assess situational awareness of surrounding areas and advised alternative courses of action.
STARTEK, INC. 2007-2010
Grand Junction, CO
HUMAN RESOURCES COORDINATOR
Served as primary point of contact for site. Greeted visitors/applicants to building and transferred to correct departments, answered telephones, and handled messages. Assisted with ordering supplies, provided Replacement Badges/Proxy cards, tracked incoming HR Related Data, and sent reminders. Coordinated and maintained all HR Files, managed site shipments, provided Employment Verifications, administered Exit Survey process, created and mailed Job Abandonment letters. Assisted with Benefits Administration, handled paychecks/pay stubs, conducted New Hire Orientation, prepared New Hire Documentation, and reviewed all site payroll documentation.
BED BATH & BEYOND, 2006-2007
Grand Junction, CO
RETURN TO VENDOR/CASHIER
COLORADO ARMY NATIONAL GUARD, 2005-2007
Grand Junction, CO
ADMINISTRATION SPECIALIST/E-3
U.S. ARMY, 2004-2005
Giessen, Germany
MILITARY POLICE/E1-E3
EDUCATION & CERTIFICATIONS
BACHELOR OF BUSINESS ADMINISTRATION (2013 expected graduation 2017), ASHFORD UNIVERSITY, ONLINE COURCES
BACHELOR OF BUSINESS ADMINISTRATION (2003 and 2011), MESA STATE COLLEGE, GRAND JUNCTION, CO
CERTIFICATES:
Strategic Management (HRCI/PHR)
Human Resources Fundamentals (HRCI/PHR)
REFERENCES
Eddie Hernandez – Co-Worker
San Antonio, Texas
Paul W Studdard – Former Supervisor
Colorado Springs, CO
Michelle Mobley – Friend
Meeker, CO
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