Customer Service Engineer
Resume:
Nii Tackie
Severn, MD ***44
***.*.******@*****.***
IBSS Corporation
Years of Experience: 10 Years
Clearance: Secret
Education:
Wesley Grammar, O and A Levels, Ghana, West Africa. AA Chemistry
TESST ELECTRONICS, Alexandria, Va. Electronics Technician Certificate
Certifications:
CCNA
CCNP
CCNP SECURITY
Cisco NAC Specialist
Cisco IDS/IPS Specialist
Cisco IOS Security Specialist
Cisco Information Security Specialist
Cisco Web Security Field Engineer Specialist
Microsoft ( MCSE )
Microsoft Certified Professional (MCP)
Security +
Network +
Palo Alto Firewall ACE Training
Brocade BCNE Training
Summary of Qualifications
A results-oriented information technology professional with an extensive systems and infrastructure support background. Strong analytical skills and the proven ability to reduce complex problems into small, manageable components. Knowledge of Information security tools, network management, and systems architecture as well as Cisco IOS and Microsoft Windows Operating Systems. Led LAN/WAN projects in multi-vendor environment consisting of network infrastructure, operating systems platforms, including capacity planning, disaster prevention and recovery, and network security policy implementation.
Possesses 10+ years of practical experience in the plan, design, implementation and support of LAN/WAN, VLAN, VPN networks. Skilled in Juniper, Cisco and Microsoft network environment. Strong knowledge in network/security/systems administration and systems support.
Expertise in medium/large sized LAN/WAN design/configuration and implementation with CISCO switches and routers, Juniper and Foundry equipment, wireless network design/configuration & implementation. Strong working knowledge on Wide Area Networks (WANs) e.g. T1, Frame Relay, ISDN etc., support of multi-vendor routers and switches.
Extensive hands on experience in configuring Cisco based routing e.g. RIP, EIGRP, IGRP, OSPF, BGP, HSRP, VRRP, route redistribution etc., and switching e.g. VLAN implementation, STP, VTP, Access lists, L3 Switching etc. as well as implementing and administrating Juniper SSL VPN and Juniper NSM with IDP.
Proficiency in designing cable and wireless networks, structured network cabling such as STP, UTP, coaxial etc., installation and configuration of LAN, WAN and wireless networks with active components such as routers, switches, firewalls, modems, access points, repeaters, etc., and break / fix engineering.
Configured and installed and replaced Cisco ASA Firewall with Palo Alto Firewall in two of three areas I was supporting.
Relevant Experience
IBSS Corp, Senior Network Engineer, August 2011 to January 2016
Currently serve as the Sr. Network Engineer team lead at DoDEA HQ. Responsible for all network engineering responsibilities pertaining to the LAN and WAN. Daily responsibilities include design, performance optimization, configuration of routers and switches, troubleshooting and documentation. Work with the client to analyze their needs and requirements and develop network solutions to support them.
Responsibilities:
Supported DoDEA users in LAN/WAN/VLAN for three separated enclaves(commercial, NIPRNet & SIPRNet), security solutions, firewall installation/configuration, risk analysis, infrastructure implementation, maintenance and troubleshooting
Supported clustering of Juniper SSL VPN with various portals via CAC authentication
Configured Cisco routers 7200 series with static routing protocol, Access Lists and TACACS authentication.
Configure Cisco switches 3500, 4500, 6500 series with Quality of service (QOS) for traffic mapping and various VLAN configurations
Monitor Cisco routers and switches using NetFlow Analyzer and OpManger.
Troubleshoot LAN issues such as network connectivity, Latency, Packet loss and Wall Jacks with the end user directly.
Updated IAVAs based on security vulnerabilities in network devices: routers, switches, ASAs and VPN appliances
MicroTech, Network Design Engineer, November 2009 to July 2011
Responsibilities include:
Technical leadership across the organization from network design through project planning and implementation.
Design, implementation and troubleshooting of complex data and voice networks.
Working closely with different vendors during design and implementation phase.
Designing IP network infrastructure for various platforms and technologies.
Involved in corporate voice/wireless/security network designs and providing integration solutions.
Using advanced routing techniques and QoS to ensure effective utilization of currently deployed resources.
Designed, installed, configured and documented Cisco Adaptive Security Appliance (ASA 5520) for NIPRNet/SIPRNet
Troubleshooting critical L2/L3 problems that require in-depth analysis/design enhancements.
Using network monitoring tools to analyze network performance.
Leadership in the design of future networks, including product evaluation, testing, implementation, and in-depth troubleshooting.
Migrated the backbone to dual stack (IPv4 and IPv6) while the applications were being migrated to IPv6.
Following up latest Technology trends, HW/SW releases and applying required enhancements or upgrades.
Maintain vendor relationships in order to evaluate and influence the development of network equipment.
Identify and replace EOL/EOS network devices to ensure optimum performance and continuous support.
Capacity Planning/Upgrades.
Create network architecture plans including technical direction and budget allocations.
Handling Purchase Cycle Process involving RFP/RFQ/RFI/RFT preparation.
System Source, Senior Systems Engineer, May 2000 – December 2008
Responsibilities: Provided technical support and resolution by troubleshooting various hardware, software, system and user application issues. Troubleshooting of Cisco Infrastructure and deployment of routers and switches (3750, 3560, 3745, etc.). Port configurations, VLAN creation, routing issues, IOS upgrades, etc. Evaluated, recommended and implemented new products and features through cost/benefit analysis, product comparison and performance and compatibility testing in order to improve current processes. Performed regular incremental and full backups of critical data across the network while complying with established procedure for securing backup media. Set up secure Wireless Access Points and resolve connectivity issues.
Accomplishments:
Successfully completed various branch of network delivery projects which enabled our clients to meet their aggressive branch expansion goals.
Worked with lifecycle group member to coordinate and manage the acquisition, upgrade and maintenance of PCs, workstations, printers and other peripherals.
Achieved and maintained network availability by proactively monitoring the network via HP OpenView, and resolving any network issues.
Provided second level technical support to over 90 branches and 5 corporate offices while maintaining outstanding customer service.
Accomplishment:
• Successfully implemented the design and deployment of Exchange 2000 with support for Blackberry.
• Successfully completed various branch of network delivery projects which enabled our clients to meet their aggressive branch expansion goals.
• Works with lifecycle group member to coordinate and manage the acquisition, upgrade and maintenance of PCs, workstations, printers and other peripherals.
• Achieved and maintained network availability by proactively monitoring the network via HP OpenView, and resolving any network issues.
• Provided second level technical support to over 90 branches and 5 corporate offices and maintained outstanding customer service.
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