Assistant Manager

Thelma Banks-Harris

**** ********* *******, ** ***** **********@*****.*** 708-***-****

Entry-Level Supervisor / Medical Support Assistant

Experience in hospital administration, customer service, and administrative support, coupled with proven skills in coordinating / managing variety of simultaneous job roles effortlessly.

Excellent interpersonal and organizational skills; able to multitask and set priorities to maximize potential.

Strong work ethic with capacity to function well under pressure and display a high level of competence in a rapidly evolving work environment.

Strong strategic planning and project management competencies with focus on achieving deadlines and maintaining highest quality output.

Served as a Union Steward for five consecutive years at JBVAMC (2008 – 2013).

Professional Work Experience

JBVAMC, Chicago, IL 2004 – 2016

Medical Support Assistant / Claims Assistant (2012 – 2016)

Coordinated timely movement of patients for exams and / or treatments in outpatient clinic settings. Maintained all clinical statistical data, verified insurance charts, analyzed / evaluated patient flow, and verified HCFA and UB claims for vendor payments.

Ensured timely and accurate record availability for scheduled and walk-in patients.

Distributed and processed claims to processors and payers from payment.

Program Support Assistant (2007 – 2010)

Effectively monitored and maintained daily Operating Room log and served as alternate ADPAC to house staff, residents, and medical students. Reviewed medical data from surgical inpatient and outpatient records and edited / verified / released operation reports to residents and staff physicians.

Collaborated daily with key internal stakeholders, including various staff members and departments regarding compliance of electronic encounter forms.

Ensured accurate surgical service DSS and staff labor mapping in DSS Program Manager.

Patient Services Assistant (2004 – 2007)

Provided administrative support to physicians, nurses, and veterans and completed discharges, admissions, and bed assignments. Directed visitors to appropriate areas, and assisted staff in reception area with various chores.

Assisted with preparation of patient consent forms for surgery authorizations.

Education

Southwestern College, Winfield, KS

BA in Business Administration and Human Resources Development

Attended Butler County Community College, Andover, KS

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