Customer Service High School

Shanice Killingsworth

**** ******** ** *****, ** 39175

601-***-****

***********@*****.***

Profile

Detail-oriented, efficient and organized professional with extensive experience in accounting systems.

Excellent written and verbal communication skills.

Highly trustworthy, discreet and ethical.

Employment

Saks

2012 - Present

Customer Care Specialist

Helped company attain the highest customer service ratings earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Tax Preparer 2014-Present

Prepare individual income tax returns for filing

Seek out optimal tax deduction options for each client

Evaluate accounting requirements during meetings

Complete monthly, quarterly, and annual bank reconciliation for clients

Education

Jackson State University

Bachelor’s Degree in Account

Raymond High School

2009-2012

High School Diploma

References Furnished Upon Request

Contact this candidate