Technician Technical Support

Richard Fancey

PROFESSIONAL OBJECTIVE:

Seeking career opportunities as a desktop Technician

Specialist where knowledge, experience and initiative will have valuable application.

QUALIFICATIONS:

Dedicated to providing optimum customer service and user training

Communicate effectively with people on all levels of an organization

Conscientious and detail-oriented with an earned reputation for dependability, integrity, efficiency and professionalism

Extensive and diverse technical background, reflecting knowledge and expertise in the following:

Microsoft Windows XP

Unix, Macintosh O/S 2, Win 3.1 / 95 / 98 / NT 4.0, Pilot and DOS operating systems.

System Commander and multiboots.

Client / server networks, TCP / IP.

Knowledge with Microsoft Word, PowerPoint, Excel and Email

Knowledge with Remote control software for upgrades and installations

EDUCATION

HEALD INSTITUTE OF TECHNOLOGY San Jose, California

Electronics Computer Technician Certificate

Advanced PC troubleshooting, seminar for 2 days

Administrating Windows NT server 4.0, seminar

Completed two-week course on digital set ups and analog configurations for Video and broadband installations

PROFESSIONAL EXPERIENCE

TTM Technologies, Chippewa Falls, WI

Dec 2007 to July 2016

Production Operator Technician

Planerzing Circuit Boards and Printing Boards with

Laser Printers. Making Chemical Adds, running various

machines and lines. Drying Boards, and updating travelers

Arizona’s Best Equipment, Phoenix, Arizona

Feb 2002 to September 2007

PC Support / Yard Man

Traveled throughout the state troubleshooting computers and

Providing on-site desktop support for e-mail, MS Word, Excel

And PowerPoint applications

Installed and tested modems; ghosted images on new PCs;

provided user training on all applications

Worked help desk, assisting users by phone

Computer Specialist (Self Employed Contractor) San Jose, Ca

February 1999 - January 2002

Contracted with the state Arizona, and Apple computer,

Installed software on PC and Macintosh systems, executing quality assurance and basic functionality tests

Configured XT/AT and Pentium systems for testing hard drives and controllers against third-party controllers and software

Set up inspection test fixtures for Apple systems using

Procedures for functionality test

Pinpointed procedural errors and non-conforming material

issues

Performed testing on all electrical and mechanical computer

Peripheral interfaces, main logic boards, video cards, memory

Chips and components

Performed pre-production testing including systems testing,

quality assurance testing and burn-in tests

Tested Seagate controllers on 100 types of Apple, IBM, Dell, Sun and PC compatible systems

Performed diagnostic checks on DOS-based laptop computers to

evaluate performance and reliability

Built and assembled PC-compatible 286, 386, 486 and Pentium systems according to engineering instructions and technical manuals

Checked and evaluated functionality of newly installed equipment under actual operating conditions

Xilinx Inc, San Jose, California

Microcomputer Specialist - June 1993 to January 1999

Worked as part of a team providing PC/ network support for

more than one thousand users running Unix, O/S 2, Win 95 98 /

NT 4.0 and Pilot

Performed installations and software upgrades

Tested systems using Timbucktu remote control software

Utilized McAfee software to keep systems free of viruses

Selected for assignment installing telephone and networking

drops

Coordinated physical moves efficiently to minimize downtime

Prepared status reports using STARS system and CLARIFY

Software to justify budget

PECOTEC INC., San Jose, California

Field Service Technician - March 1992 to September 1993

Provided troubleshooting, repair and preventative maintenance services to schools in Santa Clara County, working on Apple 2E, Mac SE and Mac SE 30 computers

SEAGATE TECHNOLOGY, Scotts Valley, California

Reliability Engineering Test Technician B - April 1990 to April 1991

Performed pre-production testing including systems testing, quality assurance testing and burn-in tests

Tested Seagate controllers on 100 types of Apple, IBM, Dell, Sun and PC compatible systems

Performed diagnostic checks on DOS-based laptop computers to evaluate performance and reliability

Built and assembled PC-compatible 286, 386, 486 and Pentium systems according to engineering instructions and technical manuals

Checked and evaluated functionality of newly installed equipment

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