Customer Developer
Resume:
Tjip Zigterman
Nickname: Chip
Bachelors Degree in Business Administration
D.o.b.: May 7, 1956
Siebel Certified
- Technical Consultant
- Business Analyst
Phone:
Email: *************@*****.***
Work status:
USA: Green Card
Europe: EU citizen
Professional vision:
Deliver a smart, sensible, fast and fitting Siebel implementation for each user.
Personal vision:
Life is Grand!
Siebel experience summary:
Technical Qualities
Over 17 years of hands-on Siebel development experience incl. v8.x
Very strong technical, architectural understanding of all Siebel designs
Excellent understanding of relational databases
Very strong in Siebel Best Practices in all areas of development activities
Strong understanding of testing methodology
Siebel Certified Technical Consultant
Siebel Certified Business Analyst.
Developed, designed on these Siebel versions:
oSiebel Life Sciences 8.x
oSiebel Public Sector v8.2
oSiebel Communications 8.x
oSiebel Marketing 8.0
oSiebel Financials v7, Pharma v7
oSiebel Analytics v7
oSiebel ePharma v6, eSales v6, eFinance v6
oSiebel Sales, Call Center, Field Service v5
oSiebel Sales v4
References:
Mr. Juan Carlos Carrero;
Sr Consultant, Oracle USA;
****.*******@******.*** ; Phone: +1-847-***-****
Mr. Alex Sankar;
Infosys Technologies USA; Principal Consultant;
***********@*******.***; Phone: +1-510-***-****
Mr. Heiko Schmidt
Vodafone Germany; Dept. Head;
*****.*******@********.***; Phone: +49-211-***-**** / +49-172-****-***
(Please note a possible USA/EU time difference for references
In my 17+ years as a Siebel technician I have been in all main project roles
(Except PM and Tech TeamLead, and that is by choice).
Siebel Developer,
Siebel Architect,
Siebel Business Analyst,
Siebel Tester,
Siebel Administrator,
Siebel Trainer,
Vendor Coordinator (on & offshore).
My work has always been accepted and appreciated for its effectiveness and logic. I have a high rate of re-hires with all of my previous clients.
In these 17 years I have worked on most if not all groups of Siebel Data Models. This has enabled me to add intelligent Siebel data modeling as a strong item to my skill set.
The fact that I have done so many projects in so many countries, cultures and business-areas makes me confident to very quickly and effectively translate implicit and explicit business requirements into 'Siebelese' and deliver high functioning customizations.
Skill set:
Technical Siebel Skills
Please see the (whole) list of projects below.
Business Requirements Gathering and Analysis
Collaborate with business partners to analyze and understand business problems/needs.
Leverage thorough understanding of the business process and related information systems to gain insight into current business processes and help design future processes..
Facilitate business requirements gathering sessions with business owners, stakeholders, and key technical resources.
Elicit business and user requirements effectively.
Translate the business and user requirements into system requirements.
Translate the business and user requirements into ‘Siebelese’.
Document, categorize and prioritize business, user and system requirements.
Analyze impacts to the application and its up- and downstream interfacing systems.
Make recommendations and propose technical/non-technical solutions to solve business problem and meet business requirements.
Use proto-typing techniques and tools to validate and verify that the proposed solution will meet the business and user requirements.
Partner with business stakeholders to define acceptance criteria and success metrics for proposed solution.
QA Support
Liaise with the QA management and staff, up/downstream teams, vendors, and business users to create and finalize test plan/strategy.
Create, and/or Review QA documentation, including test plans, -schedules, -cases and -results.
Execute testing cycles, document results,
Provide subject matter expertise and oversight to QA provider, as needed.
Support business stakeholders with UAT.
Production and Operational Support
Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure business practices are represented.
Provide subject matter expertise to support external providers as needed.
Ensure business practices are represented in support and incident management processes.
Proactively identify and suggest improvement areas for Operational Support.
End User Demos and Training Facilitation
Prepare, design, document, and execute End-user Siebel training.
Prepare, design, and execute management overview presentations about Siebel.
Project History:
July 2014 – Present: Siemens Medical Diagnostics, Germany.
Senior Siebel Developer Siebel Life Sciences v8.1.
oReal-time WebService - Legacy Ticketing system (GSMS) Integration.
oReal-time WebService - SAP-PI Integration for multiple Subscribers/Clients.
oStatement of Work / Proposal.
oTechnical Design.
oDevelopment.
July 2013 – March 2014: State of Oregon, USA
Location: Portland, OR, USA
Senior Siebel Developer Siebel Public Sector – Health Care Exchange.
oAdvising on Siebel data model decisions
oDevelopment of new functionality.
oBuilt 8 Inbound WebServices with Workflows interfacing between WebCenter and Siebel, with SOA as pass-through.
oTroubleshooting, and improving core Siebel functionality on the Customer Service Rep’s facing Siebel application.
April 2012 – June 2013: KabelDeutschland, Germany
Location: Munich, Germany
Senior Siebel Developer Siebel eCommunications.
oThe system has been running for 4 years now but it became clear it was badly designed and built. I have assumed the task to further detail my initial analysis and write both the high level and detailed data model re-design of all major Siebel entities.
oWriting technical designs for entered trouble tickets and aforementioned re-design.
oDevelopment of new functionality, as well as existing functionality.
oWritten/implemented several Siebel Workflows, mostly for Data Integration purposes.
oDeveloped several Outbound WebServices from Siebel to company legacy systems.
January– April 2012: Vodafone, Germany
Location: Düsseldorf, Germany
Senior Tester Siebel 8.1 eSales.
oAs part of a team of 4 experienced Siebel developers tested deliveries of HP Business Systems.
oDesign Reviews, technical implementation reviews.
oRegression Tests
June 2011 – October 2011: Siemens / NetCologne
Location: Germany
Senior Developer Siebel 8.1 eCommunications.
oHigh and detailed level design of Siebel entity “Channel Partners”.
oDevelopment of Channel Partners functionality.
oDesign, Core Config Service Agreements
oDesign and build file based EAI Data Imports.
November 2010 – May 2011: LexisNexis USA
Location: Dayton, OH, USA
System Consultant Siebel for Siebel Marketing 8.0 / 8.1
oDesignated Technical Lead for all Marketing themes in LexisNexis” Siebel implementation.
oWriting high level upgrade plan from v7.8 to v8.1
oWorking with the business users to gather, document new Functional Requirements.
oDesign Company’s Technical Response to business requirements.
oVendor management in the (InfoSys) On- / offshore model.
oReviews of Functional and Technical designs.
oReviewing Time and Material quotes from vendor.
oDevelopment control.
oCoordinating Siebel environments,
oTechnical Testing,
oParticipating in Management Release/Rollout Go/NoGo Meetings .
October 2009 – November 2010: Vodafone, Germany
Location: Düsseldorf, Germany
End-customer: Vodafone Germany.
Senior Tester Siebel 8.1 eSales.
oTechnical reviews, technical tests of the company specific (matrix formed) Siebel Position model and Overall Secondary positions structure.
oReviews and technical tests of HP”s deliveries of real-time EAI interfaces.
oDetailed review and evaluations of technical implementations by the vendor.
oAcceptance tests of Workflows, Business Services.
oReview and evaluation of deliveries on Siebel System Administration documentation.
May – October 2009: Bayer Business Services Germany
Location: Leverkusen, Germany
End-customer: Bayer Healthcare Europe.
Senior Configurator Siebel 8.x ePharma.
Development in the Order Management module.
Development in the Event Management module.
Siebel System Administration and End User Support.
March - May 2009: Riverland Oracle Solutions Experts, Germany
Location: Munich, Germany
End-customer: Novartis Consumer Health Care, Germany.
Core Configuration Siebel 8.x ePharma.
oSenior Configurator.
oEAI, Scripting, Business Services (Technical Design, Build, Test, Rollout).
Designed and built Business Services to establish interface with new SAP schema .
Enhance Actuate Reports to function with the new SAP schema.
November 2008 – January 2009: Bayer Business Services Germany
Location: Leverkusen, Germany
End-customer: Bayer Healthcare Europe.
Senior Configurator Siebel 8.x ePharma.
Bug handling; Identifying, Solution design, build, test, re-rollout.
Workflows, Business Services, Integration
Designed and built a number of Business Services to automate the process of creating personal product lists for all sales people, based on the internal segmentation and organizational structure.
Designed and built a logical relation between POSTN_CON based sector information and ACCNT_ADDR based regional information.
Implemented new, FK based relation between Access Groups and Product Catalogues.
Designed and built an automated process of polling, reading, modifying, integrating and importing user-created files into the Siebel database.
November 2007 – November 2008: Swiss Life Netherlands
Location: Amsterdam, Netherlands
End-customer: Netherlands Life Insurance Company.
Senior Configurator Siebel 7.7.x eFinance.
Workflows, Business Services, Integration
Siebel System Administration and End user support.
Designed and built a generic process of polling, reading, integrating and importing user-created regularly supplied files.
June 2001 – November 2007: Sanofi-Aventis Pharma Germany
Location: Frankfurt, Germany
End-customer: Global Pharmaceutical Company.
Core Configuration Siebel 7.7.x Life Sciences (ePharma).
Senior Configurator.
Bug fixing; Identifying, Solution design, build, test, re-rollout.
Workflows, Business Services, Integration
Sub-projects; Technical Design, Build, SADMIN, Test, Rollout.
End user support.
Designed and built a custom process of polling, reading, integrating and importing user-created files.
Designed and built practical implementation of German laws maximizing handouts, samples and gifts to physicians and pharmacists.
Built the Siebel-side of several Siebel-SAP-Siebel interface solutions with the SAP team. Orders, stock, replacement and shipping result messages etc.
November 2004 - May 2005: BASF IT Services
Location: Arnhem, Netherlands
End-customer: BASF Agro Europe.
Specialized Config Siebel 7.7 ePharma.
Senior Configurator
Bug handling; Identifying, Solution design, build, test, re-rollout.
Workflows, Business Services, Integration
Designed and built a custom process of polling, reading, integrating and importing user-created files.
September - November 2004: Siebel Systems Inc
Location: Stockholm, Sweden
End-customer: Global Pharmaceutical Company.
High-end Config Siebel 7.7 ePharma.
Senior Configurator
This was a general config only project.
February – September 2004: Cambridge Technology Partners Netherlands
Location: Netherlands
End-customer: Dutch Insurance Company.
Core Configuration Siebel 7.5 eInsurance.
Senior Configurator
May - August 2003: IBM Netherlands
Location: Amsterdam, Netherlands
End-customer: Dutch Government Work and Income Department.
Siebel Developing and Configuration specialist
High-end Configuration Siebel 7.5 Public Sector.
August 2002 – March 2003: BASF IT Services
Location: Netherlands
Core Configuration Siebel 2000 eSales.
Design and Build of complex Custom Functionality
eScripting, Business Services etc.
February 2002 – July 2002: KPMG Netherlands
Location: Arnhem, Netherlands
End-customer: Global Insurance Company.
Core Configuration Siebel Version 7.0 eInsurance.
October 2000 – July 2001: ING Bank / Postbank Netherlands
Location: Amsterdam, Netherlands
Siebel Developing, and Configuration specialist
DotCom configuration on Siebel 2000 Financial Services.
Core Configuration Siebel 2000 Financial Services.
April 2000 – Sept 2000: Aspective Consulting Lt. (UK)
Location: Staines, United Kingdom
End-customer: Global Network provider.
Core Configuration Siebel v99.6 Communications.
Bug-fixing.
On-site rollout support on a European rollout of Siebel v99.5 Sales.
Siebel System Administration and End user support.
September 1999 – March 2000: Computer Sciences Company
Location: Eschborn, Germany.
End-customer: Global Airline/Airport Network Hardware and Support provider.
Core Configuration Siebel Call Center / Field Service v99.
January 1998 – August 1999: General Electric Information Services;
Location: Amstelveen, Netherlands
Siebel Administrator
Siebel Developer and Support specialist
End user support for Siebel (V4.0.2), Windows95, Windows NT and dialup
Siebel server administration
Siebel upgrades (implementing, testing)
End-User Training on customer’s European sites
Certificates, Licenses and other professional experience:
Bachelor's Degree in Business Economics; 1992
University for Professional Education “Hogeschool Holland”; Amsterdam, Netherlands
Siebel Systems; San Mateo, CA, USA
Siebel 7.7 Analytics Application Developer, April 2006.
Siebel 7.7 Core Migration Course plus certification, September 2004.
Siebel 7 Core Consultant Course plus certification, January 2002.
Siebel 7 Business Analyst plus certification, February 2002.
Siebel EAI / Enterprise Application Integration; November 2000
Siebel v6.x Product Configurator; July 2000
Siebel v5.x Core Consultant Course plus certification; October 1999
Siebel v4.x Core Consultant Course; June 1998 (no certification program back then)
Languages:
Dutch
English
German
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