Manager Customer Service

KENNETH W. TILLISON

Phone: C 423-***-****

*** ********* **, ********** ** 24201

Email: ***************@*****.***

PROFESSIONAL EXPERIENCE:

Pepsico

Loader/Warehouse

Teleperfomance Bristol

Fed Ex Duel Revenue Customer Service Agent

Fed Ex Dedicated Call Assistance Agent (DCA)

Shell Media

Public Relations/Marketing

Ramey Home Pro

Lead carpenter/Lead Marketing Specialist

Family Thrift Store/Black Berry Cove

Owner/Operator

J A Street and Associates

Carpenter

Suraj Properties

Property Manager/Marketing Manager

Sun Circulation Company Inc.

Sales Manager/Logistics’ Manager

KEY DUTIES AND POSITIONS:

Pepsico Beverage Co.

Outbound Loader

Teleperformance Bristol

Fed Ex Duel Customer Service/Revenue Agent

Fed Ex Dedicated Call Assistance Agent (DCA)

Shell Media (December 2014- Current)

Public Relations

Marketing

Ramey Home Pro (June 2014-January 2015)

General layout of building structures

Lead carpenter

Lead Marketing Specialist

Family Thrift Store/Black Berry Cove (August 2010-August 2014)

Oversee all daily operations of both Bristol, TN and Boone, NC locations

Oversee all daily Human Resource responsibilities

Oversee all payroll and employee scheduling

Oversee all inventories inbound and outbound

Oversee all deliveries for accuracy and safety

J.A Street and Associates (July 2006-August 2013)

Oversee general layout of building structures to include blueprints

Responsible for cutting, measuring, installing of various building supplies

Responsible for material purchases and job material deliveries

Suraj Properties (June 2004-March 2006)

Regional property manager

Oversee all marketing budget’s for properties owned

Responsible for onsite training of properties

Responsible for overseeing all maintenance departments

Responsible for overseeing all scheduling of employees at each location

Sun Circulation Company Inc. (1997-2001)

Manage a crew of 20 to 50 sales agents

Train and motivate sales staff to meet daily quota

Responsible for all travel expenses, budgeting

Responsible for all field agents and commissioned employees

Responsible for all payroll expenses of field employees

EDUCATION AND TRAINING:

Northeast State Community College- Current Double Major

Applied Science Degree in Business Management/Small Business Management certificate in Accounting

Associated General Contractors of America- Certificate

Tennessee High School – Class of 1995

AWARDS:

Salesman of the Year 1997 - Two week trip to Reynosa, Mexico

Salesman of the Year 1998 - Two week trip to Matamors, Mexico

Sales Manager of the Year 2000 – New Acura Integra Car

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