Customer Service Manager
Resume:
Pamela Frazier ***** Gainsborough Houston, Texas *7031 281-***-****
OBJECTIVE
The opportunity to utilize my experience as a manager, supervisor and team leader to continue enhancement of my leadership and communication skills to assist in a fast-paced environment with a possibility for future growth and development.
PROFESSIONAL EMPLOYMENT
Warehouse Lead
November 2012 – Present
FISHER SCIENTIFIC – HOUSTON, TX
Warehouse Lead
Carried out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning and directing work; disciplining employees; addressing complaints and resolving problems. Ensuring that daily orders are selected accurately and efficiently.
Loader: Completed, consolidated wrapping and loading of outgoing freight for delivery.
Warehouse Employee
March 2005 – November 2012
FISHER SCIENTIFIC – HOUSTON, TX
Forklift Operator (Picker): Operated a stand up forklift, picked assigned orders efficiently and accurately, while meeting required daily standards.
Receiving: Participated in breakdown and put away. Also have experience in all forklift equipment within the warehouse.
Packer: Packed all products accurately and efficiently while meeting required daily standards.
Production
Level 7
April 2001 – August 2004
OFFICE DEPOT – HOUSTON, TX
Production Manager
Directly supervised 60 employees in the Production – Manual Pick Module as well as Level 5 responsibilities.
Previous Positions
Level 3
1997 - 1999
OFFICE DEPOT – HOUSTON, TX
Delivery (Driver)
Established rapport with customers assigned to designated route and provided the highest level of customer service possible.
OFFICE DEPOT – HOUSTON, TX
Receiving Department Detail
Responsible for detail receiving of income freight.
OFFICE DEPOT – HOUSTON, TX
Inventory Control Department
Responsible for verification of location of inventory, stocking and inventory integrity.
Level 1
April 1995 - 1997
OFFICE DEPOT – HOUSTON, TX
Warehouse Associate
Puller, packer, forklift and pallet-jack experience.
EDUCATION
1982-1984
Paul Quinn College
Major: Computer Science
STRENGTHS
Very intellectual, honest, dedicated, dependable, self-motivated, great team player and excellent communication skills. Understands customer expectations and actively works to provide quality service.
REFERENCES AVAILABLE UPON REQUEST
Pamela Frazier
12338 Gainsborough
Houston, Texas 77031
Ladies/Gentlemen:
In the interest of investigating employment opportunities with your company, I am enclosing my resume for your review and consideration that will furnish you with information concerning my employment background, education skills and experience. I am seeking a position that will capitalize and expand on my diversified experience and proven capabilities.
I am a self starter and need no supervision. I am willing to do whatever is needed to get a job completed as planned and have established a reputation of reliability and trust. I am confident, through my past employment history and education, that I have a strong foundation upon which to build a mutually rewarding career with your company. Although my resume outlines my qualifications in some detail, you cannot appreciate my initiative, ambition and accomplishments until we meet to discuss your organization needs and my capabilities.
I can be reached at the phone number or address shown above. Thank you for your interest, attention and forthcoming reply.
Sincerely,
Pamela Frazier
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