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Customer Service Manager

Location:
Houston, TX
Posted:
August 13, 2016

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Resume:

Pamela Frazier ***** Gainsborough Houston, Texas *7031 281-***-****

OBJECTIVE

The opportunity to utilize my experience as a manager, supervisor and team leader to continue enhancement of my leadership and communication skills to assist in a fast-paced environment with a possibility for future growth and development.

PROFESSIONAL EMPLOYMENT

Warehouse Lead

November 2012 – Present

FISHER SCIENTIFIC – HOUSTON, TX

Warehouse Lead

Carried out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning and directing work; disciplining employees; addressing complaints and resolving problems. Ensuring that daily orders are selected accurately and efficiently.

Loader: Completed, consolidated wrapping and loading of outgoing freight for delivery.

Warehouse Employee

March 2005 – November 2012

FISHER SCIENTIFIC – HOUSTON, TX

Forklift Operator (Picker): Operated a stand up forklift, picked assigned orders efficiently and accurately, while meeting required daily standards.

Receiving: Participated in breakdown and put away. Also have experience in all forklift equipment within the warehouse.

Packer: Packed all products accurately and efficiently while meeting required daily standards.

Production

Level 7

April 2001 – August 2004

OFFICE DEPOT – HOUSTON, TX

Production Manager

Directly supervised 60 employees in the Production – Manual Pick Module as well as Level 5 responsibilities.

Previous Positions

Level 3

1997 - 1999

OFFICE DEPOT – HOUSTON, TX

Delivery (Driver)

Established rapport with customers assigned to designated route and provided the highest level of customer service possible.

OFFICE DEPOT – HOUSTON, TX

Receiving Department Detail

Responsible for detail receiving of income freight.

OFFICE DEPOT – HOUSTON, TX

Inventory Control Department

Responsible for verification of location of inventory, stocking and inventory integrity.

Level 1

April 1995 - 1997

OFFICE DEPOT – HOUSTON, TX

Warehouse Associate

Puller, packer, forklift and pallet-jack experience.

EDUCATION

1982-1984

Paul Quinn College

Major: Computer Science

STRENGTHS

Very intellectual, honest, dedicated, dependable, self-motivated, great team player and excellent communication skills. Understands customer expectations and actively works to provide quality service.

REFERENCES AVAILABLE UPON REQUEST

Pamela Frazier

12338 Gainsborough

Houston, Texas 77031

281-***-****

Ladies/Gentlemen:

In the interest of investigating employment opportunities with your company, I am enclosing my resume for your review and consideration that will furnish you with information concerning my employment background, education skills and experience. I am seeking a position that will capitalize and expand on my diversified experience and proven capabilities.

I am a self starter and need no supervision. I am willing to do whatever is needed to get a job completed as planned and have established a reputation of reliability and trust. I am confident, through my past employment history and education, that I have a strong foundation upon which to build a mutually rewarding career with your company. Although my resume outlines my qualifications in some detail, you cannot appreciate my initiative, ambition and accomplishments until we meet to discuss your organization needs and my capabilities.

I can be reached at the phone number or address shown above. Thank you for your interest, attention and forthcoming reply.

Sincerely,

Pamela Frazier



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