Manager Customer Service
Resume:
Andrew C. Huizar, Jr.
Fullerton, CA 92833
Phone: 760-***-****
**********@*****.***
Objective
A position as a manager in a specialized industry.
Ability Summary
Experience in successfully coordinating and managing a multitude of DC/warehouse procedures.
Employment History
Warehouse Manager
08/2013 - 07/2016
Pacific Mountain Logistics, LLC
5490 E Francis St, Ontario, CA
Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
Maintain reports, process documentation, training records.
Direct inbound or outbound logistics operations, such as warehouse activities, safety performance, or logistics quality management.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in or in performing services for customers.
Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Interview and hire staff, and oversee staff training.
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools.
Warehouse Manager
06/2006 - 08/2013
Nature's Best, Inc.
Chino, CA
Prepare and manage departmental budgets.
Interview, select, and train warehouse and supervisory personnel.
Plan, or implement warehouse safety programs and activities.
Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Develop or implement production tracking, maintenance, or other operational reports, to detect production problems.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Hire, train, evaluate, or discharge staff or resolve personnel grievances.
Maintain a safe working environment by monitoring safety procedures and equipment.
Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems.
Warehouse Manager
09/1984 - 06/2006
A-1 International Foods/Gourmet Award Foods/Tree of Life, Inc.
Commerce, CA
Manage departmental budgets.
Supervise the activities of workers engaged in receiving, storing, and shipping products or materials.
Interview, select, and train warehouse and supervisory personnel.
Plan, develop, or implement warehouse safety and security programs and activities.
Prepare correspondence, reports, and manuals.
Pack and unpack items to be stocked on shelves in warehouses.
Store items in an orderly and accessible manner in warehouses.
Examine and inspect stock items, reporting any damage to supervisors.
Receive and count stock items, and record data manually or using computer.
Mark stock items using identification tags, or other labeling equipment.
Review activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Prepare staff work schedules and assign specific duties.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Develop or implement production tracking, maintenance, or other operational reports, to detect production problems.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Hire, train, evaluate, or discharge staff or resolve personnel grievances.
Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
Maintain a safe working environment by monitoring safety procedures and equipment.
Review work throughout the work process and at completion to ensure that it has been performed properly.
Examine freight to determine loading sequences.
Collaborate with workers and managers to solve work-related problems.
Education and Training
Completion Date
Issuing Institution
Location
Qualification
Course of Study
CA
CA
High School Diploma
General High School Curriculum
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