Customer Service Staff

JOHN TRINIDAD

(C) 210-***-**** ********@*****.***

Objective

To obtain an IT position supporting end users with exceptional customer service and to take full advantage

of and progress my computer knowledge and experience.

Education

Associate of Applied Science: Network System Administration Current

ITT Technical Institute - San Antonio, TX

GPA: 3.87

Graduated with Highest Honors

Member of the National Technical Honor Society

Skills

Operating Systems Networking

Windows XP/Vista/7/10, Linux Subnet Masking

Hardware IP Addressing

Dell, Hewlett Packard, Apple LAN/WAN

DSL modems TCP/IP Protocols

Laptops Software

Security Microsoft Word, Excel, PowerPoint, Outlook

McAfee Active Directory

Spyware, virus and spam removal Windows Server

Firewalls Strong written and oral communication skills

Quick learner Ability to patiently assist customers with

Attention to details diagnosis and problem resolution

Great customer service Self-motivated

Easy going and friendly Ability to work in fast paced environment

Highly dependable

Work History

Cook/Interim Dietary Manager/ IT/ Executive Director 08/2014 to Current

Colonial Gardens Alzheimer\'s Residence – San Antonio, Tx

Prepare breakfast, lunch, and dinner

Follow proper sanitation guide lines

Complete work schedule for the kitchen staff

Order necessary food and supplies for two buildings

Organized menu\'s for holidays and special events

Perform extra responsibilities as requested

Verified proper portion sizes and consistently attained high food quality standards.

Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.

Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils,

sanitation and safety issues.

Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.

Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions,

temperature control procedures and facility policies.

Private Music Instructor 01/2012 to 08/2014

Self-Employed – San Antonio

Provide instrument, and music training

Mentor students/ understand potentials and skills of each student and develop individual student

Train students to acoustic, electric, and bass guitar

according to their skills

Develop and maintain effective music lesson plans and programs for students

Custodian/Janitor

Jani-King – San Antonio, TX

Clean several buildings according to cleaning and safety standards

Trained new staff members to adhere to safety regulations

Efficient in handling cleaning machinery and equipment

Chef

Black Swan Inn/Food 2 Go – San Antonio, TX

Plan menus

Provide food service for events and functions

Prepare and serve food

Tend to guests\' needs throughout event

Certified for food handling and safety

Obtain documents, certificates and approvals from local, state and federal agencies

Line Cook

Mendez Cafe – San Antonio, TX

Prepare food in accordance with Health Department standards

Set up kitchen in line with restaurant guidelines

Clean and maintain service station

Assist with cleaning, and organization of kitchen, coolers and all storage areas

Follow recipes and presentations as set by management

Restock items as required throughout shift

11/2011 to 03/2014

01/2014 to 05/2014

11/2005 to 12/2013

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