Engineer Windows Server

KENNETH FOOK SEN KU

Contact: +91-974*******

E-Mail: *******.******@*****.***

Entry level assignments in System Administration with a leading organization of repute, preferably in IT sector PROFILE SUMMARY

Higher Secondary (Commerce) from St. Joseph’s College, Kolkata, India Successfully completed diploma in Hardware, Networking, Red Hat Certified Engineer (Linux) and Cisco Certified Network Associate

Sound knowledge of Windows XP, Windows 7, Windows 8, Windows Server 2003 and Linux Abilities in analyzing & interpreting unique problems, with logical thinking to find the right solutions Proficiency in grasping new technical concepts quickly and utilizing them in a productive manner Focused & goal driven with strong work ethics and commitment to offer quality work Pleasing youthful personality with a zest for life, knowledge and sound understanding of technology EMPLOYMENT HISTORY

July’11 – March’16 with Wipro BPO, Kolkata, India as Level 3 Help Desk Technician Core Competencies

Resourceful in ensuring high quality customer experience, elevating customer satisfaction, while adhering to SLAs & work processes and managing cost-effective operations Analyzing business potential, implementing plans to drive sales, supplementing turnover and achieving desired targets

Developing new streams for revenue growth and maintaining relationship with customers to achieve repeat / referral business

Mapping client’s need, identifying improvement areas and implementing measures to maximize customer satisfaction levels

Providing first line customer support by answering queries & resolving issues and ensuring minimum turnaround time

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7, Windows 8, Windows Server 2003 ACADEMIC DETAILS

2011 Diploma in Hardware, Networking, Red Hat Certified Engineer (Linux) and Cisco Certified Network Associate from Lalani Computer Academy, Kolkata, India

2008 Class XII (Commerce) from St. Joseph’s College, Kolkata, India 2006 Class X (Commerce) from St. Joseph’s College, Kolkata, India PERSONAL DETAILS

Date of Birth: 22nd December 1989

Address: 3 Kenderdine Lane, Kolkata-700012