Customer Service Data Entry

Carolina Gomez

******@***.*** 561-***-**** Delray Beach, FL

Summary

Experienced administrative assistant who is trained in customer service, data entry, and working in the insurance industry. I consistently finished my daily tasks of data entry and filing.I resolved issues that agents were not able to complete due to high demand in call volumes. I completed data entry for new clients and updated files of clients for agents. I also completed an internship in recruitment and advertising for CEA study abroad at my FAU campus in Boca Raton for the same program I studied abroad in media and communication studies in London, England for six months.

Experience

Absolute Best Insurance

Lake Worth Florida, Florida

10/2015 - Current

Data Entry (Agency Bloc, Excel)

Completed Daily Scanning and Updating of Files

Daily Customer Service (Emailing, Answering and Returning Calls)

Completed Daily Task of Completing and Mailing Letters/Fliers

CEA Study Abroad Internship

Online and FAU Campus

8/2015 – 12/2015

Networking (Social Media – Facebook, Twitter, Tumblr)

Advertised Weekly (Flyers, Handouts, Booklets)

Recruiter (Tabled Events)

Completed Weekly Goals of Recruiting

All State Insurance

Coral Springs, Florida

7/2012 - 12/2014

Daily Customer Service (Answering and Returning Calls)

Daily Data Entry (Microsoft Excel, Agency Bloc, Insurance Applications)

Scanning and Updating Files Weekly

Completed Bi-Weekly Mailing

Created/Edited Letters Monthly

Colors and Designs

Coral Springs, Florida

8/2010 – 2/2011

Retail Sales Representative

Organized Merchandise

Inventory Control

Completed Weekly Sale Goals

Skills

Customer Service Skills – Face to face contact and outbound and inbound calls

Social Media (Twitter, Facebook, Wordpress, Instagram, Linkedin)

Microsoft Word, PowerPoint, Excel, Office

Public Speaking

Filing

Multitasker

Faxing/Scanning

Intermediate – Spanish (Speaking & Reading)

Typing

Recruiting

Organizing

Mailing/ Creating Letters

Leadership

Debate Team Leader 2008-2009

Community Service – Church Services, Toys For Tots

Education

Florida Atlantic University

Boca Raton, FL

Bachelors of Communications Studies

8/2013 – 12/2015

Goldsmiths College Of London

London, England (Study Abroad)

Non-Degree Media Studies

1/2015 – 7/2015

Palm Beach State College

Boca Raton, FL

Associates Degree of General Studies

8/2009 - 5/2013

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